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System startup I recently got a trojan and with your help i got rid of it however everytime i turn on the computer a message comes on as everything on windows is loading and it says "windows cannot find C:\Documents.Make sure the name you typed was correct and then try again. To search for a file click start button and then click search" There is only a choice to click an OK button and then a second message follows this saying "Could not load or run C:\documents specified in the registry. Make sure the file exists on yourr computer or remove it the reference to it in the registry" A few messges come up in a row which are the exact same except that instead of saying "C:\documents" it says : settings\Richie; Carrol\application and Data\Adobe\Manager.exe. Is there anyway to stop these messages appearing

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Eventhough you think that the trojan was gone still, That symptoms are compatible with the behaviour of a Trojan, the file Manager.exe in C:\Documents and Settings\USERNAME\Application
Data\Adobe will show as not having an icon, or author information and
everything else. Delete it. It is not from an Adobe product
Download Sysinternals Suite from and run autoruns.exe to cleanup your registry manually. and go to and use it.

Posted on Oct 30, 2008

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Best software to gaurd against trojans and get rid of trojans

Norton 360 ....avast is another good choice and can be safely downloaded from .......the 30day trial should clean your system....

Nov 19, 2012 | HP ProBook PC Laptops

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My dell mini is displaying lsass.exe - system error everytime i boot it up

HI gafleming27...

lsass.exe is a process which is registered as a trojan. This Trojan allows attackers to access your computer from remote locations, stealing passwords, Internet banking and personal data. This process is a security risk and should be removed from your system.
Do the following to get rid of the trojan
To remove a virus,trojan,worm,etc from your it the EASY way...let someone else do it for you.
Start your computer, as the computer is starting keep tapping the F8 Key.
This will start the computer in the Safe Mode.
Once in the safe mode go to the following webage below and download,install, and run Microsoft Safety Scanner for FREE.
Once you run the Microsoft Safety Scanner (it may take quite a while depending on the size of your hard drive) it will remove all the virus's,trojans,worms,etc it finds, if it does not completely remove them all you will be given a chance to chat with a Microsoft Professional thru a pop open window and he will take control of your computer (with your permission) and finish removing all the rest of the virus's, trojans, or worms that are on your computer for FREE!! Can't beat FREE!!
Please take time to rate me thumbs up

Sep 10, 2011 | Dell Inspiron Mini 10 Notebook

3 Answers

I had a trojan virus on the computer after removing the virus each time I start up I get that notice that C:\Users\PETERG~1\AppData\Local\Temp\csrss.exe. can not be found how can I fix that problem


please try this cc cleaner it should clean up any residue left behind in temp files and other places

its a free download

this may help you and please let us know if it done the job or not

many thanks

Jul 08, 2011 | PC Laptops

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Hi,i'm running on vista(basic)and it works slowly very much so pls any posibble solution?

Well there are a few factors I can think off the top of my head that could be causing your computer to run as slow as it is:
  • Available RAM (Random Access Memory)
  • Startup Items
  • Background processes
  • Virus/Trojans?
How much does your computer come with? I recommend Vista users to have at least 3 GB of RAM on their computer for it to work efficiently. You can check the RAM and other computer information by going to the Vista Start icon on the bottom left of the screen---->Right-click Computer---->Hit Properties. You should see all of the information. If you have less than 3 GB (2 GB is the "recommended" amount), I would personally but at least another 1 GB. But first let's look at everything else

Startup Items
Assuming you've been using this computer for a while you must have a lot of startup items. When you download programs some ask the option of starting up with Windows. I always say NO because really, it makes sense not to run a program and take up available RAM space when you don't need it. Unawaringly, you might have been doing this for a while. So how do you disable any "unnecessary" items? Go to the Start icon---->In the Search box type in msconfig---->Go to Setup tab----> I would expect you to find a lot of startup items for your PC to be running slowly. You want to make sure you don't disable processes you might actually need on startup such as Sound or Windows Defender. Things such as Google Toolbar or iTunes or anything that didn't come with your PC in the beginning are usually not necessary. I would start disabling a few if you're not sure. Anything that shows an Unknown manufacturer can be disabled without causing problems. I leave everything by Microsoft Corporation enabled. You can always change it back anytime.

Background Processes
Viruses/trojans as you will see below as well as other programs take up RAM space. You can terminate processes using the Task Manager (hold CTRL + ALT + DELETE) in the Proccesses tab.
If you see any processes with no description I'd recommend terminating (don't worry, your computer's not gonna blow up :P) because it simply isn't necessary is it? Google Toolbar, iTunes, whatever, can all go. But that's up to you.

Viruses, trojans, worms, other malicious software slow down your computer by running their background processes, using up your RAM. Make sure you have reliable virus protection software to remove these threats. I recommend AVG (free) or Kaspersky; I've had both and they work very well. I don't recommend Norton because Norton Antivirus take a LOT of hard drive space and RAM. So sometimes even your virus protection can slow you down. Never install more than 1 virus protection software because they can cause conflicts and problems with each other.

I hope my solution guide helped you.

"PC = Personal Computer; Macs are PCs too!"

Oct 09, 2010 | PC Laptops

2 Answers

I have a Dell Inspiron 6000 with windows XP, McAfee Security Suite, and a Verizon USB for internet. When I turn it on I get an error message: dlbcserv.exe has encountered a problem and needs to close. ...

This error message is a result of your Dell printer software functioning improperly.
This is a 'quick fix' to get rid of the error message:
  1. click 'Start'->'All Programs'->Startup
  2. Right click on dlbcserv.exe and click 'delete'

PS: dlbcserv.exe is a Windows process installed alongside Dell Photo Printers and provides additional configuration options for these devices. Although it is not an essential process for the operating system, you should not remove & uninstall it unless it is causing serious problems and errors.Dlbcserv.exe is a Windows file created by Dell. The file is usually found in Program Files\Dell Photo Printer 720\dlbcserv.exe folder. If you find it anywhere else, Please note that dlbcserv.exe could be a virus, trojan, worm, or spyware. Scan your computer with an antivirus software to make sure it is not infected.

Aug 10, 2010 | Dell Inspiron 6000 Notebook

2 Answers

When I format my laptop with the disk, it asked me

On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs.

Aug 15, 2009 | Sony VAIO VGN-FS760 Notebook

1 Answer

Error message on everything!

no need for system restore, just go to: click start then click RUN and then type MSCONFIG the choose startup and disable the program that are popping everytime you startup your system..

Jun 16, 2009 | Toshiba Satellite A105-S4384 Notebook

1 Answer

Unwanted downloads and Now cannot get rid of it.

This is a nonintrusive advertisement trojan, and it's very difficlut to get rid of. I've got two methods for taking care of it, but I will tell you that many times the first doesn't work and you have to do the second.

First let me tell you why these are so difficult to get rid of. When you get the bug, and it first opens, it puts several other hidden copies of itself in the machine. These copies are dormant, so it hard for your antivirus to find them. If you get rid of the active one, then one or two more open, leaving several more copies behind. Here's where it gets tricky, the it leaves behind the copies in places where most antiviruses do not check, or at least on a regular basis, ie.. picture files, registry files, driver files, screen savers, etc... So, when you think you've gotten rid of it, it comes back in a week or so.

Now the removal methods.
1- Go to and download CCleaner. Run your antivirus, I use AVG, and find it to be veryt good in conjucntion with the CCleaner for this problem. After the full computer scan, empty the virus vault, and run the CCleaner, registry cleaner first, then the regular cleaner. This will take care of it, but it may be temporary. If the pop ups come back in a week or so, then move on to the second.
2- Reformat the hard drive and install a new operating system. Save nothing, anything can have the bug in it infecting the new system, and you back where you started. I've had many machines that the bug came back after step one, or by backing up files and adding them to the new system. This is the only 100% sure fix to this annoying bug.

Aug 25, 2008 | Dell Inspiron B130 Notebook

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if you go to yahoo and serch for the yahoo antivirus download it will download and u can use it anytime it shows up as a blue shield on your serch bar

Aug 19, 2008 | PC Laptops

3 Answers

There is trojan horse virus in my laptop. i ve a symantec norton 2004 antivirus. everytime i update my antivirus, there's some process happening n it comes again unable to hell the virus.... it got...

you need to press F8 while the pc is booting for a startup in safe mode, then when in safe mode select start windows in safe mode, go to my computer, properties>system restore tab and turn off system restore and then run the scan again as these trojans cannot be deleted when the pc is in normal use.


If your antivirus finds them but cannot heal, make a note of the file that has the trojan and then search for the file and delete it manually.


Ensure after the trojans are deleted that you tuirn system restore back on

Oct 21, 2007 | PC Laptops

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