Question about Maxtor 160GB OneTouch III Mini USB 2.0 External 160 GB Hard Drive

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Problem starting up Maxtor 160 gb external hard drive

I don't know if this problem has already been discussed, but I got a Maxtor 160 gig external hard drive. When I plug it in the computer makes that bleeping USB sound and sometimes the light of the EXHD flashes from red to green and back again. Sometimes it stays on green but it's still not recognized by my computer. It doesn't say on my computer that it's made contact. What do I have to do to get to my photos which I have stored there?

Thanks for any help!

- Dutchgirl
I HAVE A MAXTOR 160 GB WHEN I PLUG IT IN IT BEEPS BUT MY COMP DOESN'T RECOGNISE IT THERE TWO USB PLUGS ON CORD ONE SAYS POWER DO I NEED TO PLUG THIS INTO A POWER POINT

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  • Hamdy Mokhtar Oct 22, 2008

    I have Maxtor One touch 160 Gb , when i connected it to computer it sounds and the ballon says (your hard ware mass storage device Maxtor.......................is installed and ready to use)

    but when i go to my computer i don't find the hard icon but the led don't do any thing just light, but when i dismantle it it gives me sound og unplugged USP device,,,,

    please answer ASAP

  • Anonymous Dec 26, 2008

    inside setup .exe is miss
    how to download

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  • 6,831 Answers

Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 29, 2010

1 Suggested Answer

SOURCE: Problem starting up Maxtor 160 gb external hard drive

Hi Raj174

I have tried to see if my usb was broken but it isn't. I will give my exHD to my father this summer. He is good at fixing these things. I really hope that he can fix it seeing how I have alot of pic's stored on it. Thank for your help!

- Dutchgirlie

Posted on May 12, 2008

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