Question about HP 1040 Plain Paper Inkjet Fax

3 Answers

HP1020 fax answer phone etc

The sound quality is very poor on received messages, sometimes the voloume is very low and I accept that may be down to the guy leaving the message but the BIG problem is the poor sctatchy, hissy mumbled quality of the sound.
I thought Digital answerphones didn't suffer this degridation of sound qulaity the way old tape answer machines did. I apear to be wrong.

Is ther anything I can do to improve the sound quality or do I have to get a new machine. (This one is a few years old ,6 , maybe more...)

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  • cxtaylor Aug 21, 2008

    The machine is NOT a printer it IS an telephone answering machine, fax and photocopier in one.

    It was bought in England, where I live.

    I have replaced the broadband fliter and it has nohting to do with the problem thanks.

    I would like another solution please as this one isnt appropriate.
    Thanks

  • cxtaylor Aug 22, 2008

    Well, it was apparently truthful and addressed the problem I have. To be fair the first guy also said the technology was old, which I accept. I guess I just dont understand how chips degrade. I can understand that compared to TODAYS equivalent it would sound awful, but I am not comparingit to todays eqivalent. I'm saying it does not perfom as well as it used to. I just never heard of chips 'wearing out'.

    ANyway, thanks you guys were fast and straight

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3 Answers

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  • Master
  • 2,071 Answers

Poor sound caused by poor line condition is an error referring to the phone line itself. Even though it may sound clear small amount of static confuse the fax machine and cause the error. Try using a new phone line. If that doesn't help I recommend getting a line filter from OfficeMax.

Hope this may help;

Regards,
VOTIT

Posted on Aug 21, 2008

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  • Master
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Few years back, record sound in silicon chip was poor in quality and reason was sampling frequency which was low on those days, so playback quality was poor.
I would suggest you to buy new answering machine as nothing can be done to improve sound quality in your existing machine because its made of old technology.

Posted on Aug 21, 2008

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  • HP Master
  • 19,396 Answers

Digital answer phones record the message on a memory chipset in the same way old tape machines did using a magnetic support. Quality can only be improved by the technology itself, problem is with your specific machine.
If you have a broadband filter try replacing it.
Test the machine on a different phone socket and see if it makes any difference.
Check on your answering machine settings, you should find an option to control volume.

Posted on Aug 21, 2008

  • Ginko
    Ginko Aug 21, 2008

    Regarding the machine model, HP 1020 is a printer.
    If instead you have HP 1040 or HP 1010 be aware that there is a safety recall from HP for model sold in US and Canada:

    HP Fax Product Safety RecallContact HP and check if your unit is under recall, they may offer $100 or a replacement with a new machine.



  • Ginko
    Ginko Aug 21, 2008

    Here is the user manual for your machine.
    Answering machine, as you can see does not have volume settings, all you can do is increasing handset or speakes volume as you listen to messages, as in page 72 of manual.
    As far as I know there is no particular issue with volume problem on your model, probably the problem is on your specific machine.


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1 Answer

ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
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Sometimes, sending fax to a particular number doesn't work, to make sure, try sending a fax to another number.

If the line which is connected to the machine is extended from another machine such as Receiver, Switch, etc... unplug them and connect the fax machine directly to the Line.

It's also important to adjust the compatibility mode, to do this, follow the steps below:
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If you place the scanning document/file on the auto-sheet feeder, you can help it pulling inside the passage or you can use the glass (flatbed) instead. Sometimes, this small mistakes with the sheet-feeder creates this problem. You can also clean the rollers inside the ADF (auto document feeder) passage.

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Trouble faxing and receiving fax from "Brother 575".Can you help me with my fax machine? I have vonage, and I still can't receive any faxes. The machine makes copies, and receives calls,send faxes, but not...


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