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Help cd drive not working

Im having trouble with my cd drive it wont recognise the a cd. the driver says somwthing about code 10. ive tried updating the driver but still nothing, help help

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The error code 10 in the Device Manager indicates that the drivers of the DVD Drive are corrupted and needs to be repaired.

It may not show any effect if you simply uninstall the DVD Drive from the Device Manager and restart the computer.

You need to do some modifications in the Registry so that the Drivers of the DVD Drive will be completely removed and reinstalled once you restart the machine.

If the Operating System in the Notebook is Vista, you need to try the steps listed in the link below :

http://support.microsoft.com/kb/929461/en-us


If the Operating System in the Notebook is XP, you need to try the steps listed in the link below :

http://support.microsoft.com/kb/314060

You may not find both the Upper and Lower filters...you may find either the Upper or Lower filter or both where you need to delete them according to the instructions and restart the computer to get the issue fixed.

Hope this helps...

Posted on Aug 21, 2008

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Posted on Jan 02, 2017

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Heres what you need to do...

1. Click on START button, then click RUN
2. Type REGEDIT and press Enter
3. When REGEDIT starts, navigate to the following folder:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325 -11CE-BFC1-08002BE10318}

4. Left click on {4D36E965-E325 -11CE-BFC1-08002BE10318}
**This then should have an entry at the top on the right saying 'DVD/CD-Rom Drives'**
5. In the right-hand pane, right click on the entry named "Lowerfilters", press Delete and hit Yes
6. In the right-hand pane, right click on the entry named "Upperfilters", press Delete and hit Yes
7. Close REGEDIT, shutdown and restart your PC


Let me know...
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1) the drivers installed are the wrong ones
2) the cd/dvd drive needs replacing

if the drive is removable, remove it and reinsert it to see if it is just a bad connection. if it was working before and is no longer working, the drive may need replacing. if it was working before and died after a system or driver update, use "roll back driver" in the device manager properties box for the dvd drive.

hope this helps,
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