Question about Canon SmartBase MP390 All-In-One InkJet Printer

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Printhead I was told that i need a new printhead. But with my "damaged" printhead on, the printer sometimes works. Question:- Can a damaged printhead does its work or damaged printhead do nothing?

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  • 48 Answers can work on occassion, but over the medium to long term, and just when you need it most, voila, it will fail..happens every time...get a new one.

Also, more printer resources are here

Posted on Aug 21, 2008


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My printer is showing the following message. "The type of printhead is incorrect. Install the correct printhead". It has worked for over a year and this just appeared.

Hi Nancy

either the printhead has developed a fault or if you had a paper jam or something like that it's possible it's not making a good electrical connection with the contacts in printer.
Sometimes switching power off/on few times is enough to bring it back to life. If that doesn't work, you could try removing the printhead and cleaning the electrical contacts before re-installing it. If even that doesn't work, there's not much more you can do. Buy a new printer, it's cheaper than new printhead and you get a new set of cartridges with it too.
If you need advice on how to remove the printhead, you can email me directly at: ''..

good luck with it!

Jun 05, 2015 | Canon PIXMA MG5320 All-in-One Printer

2 Answers

How do I clean the printhead on my HP 2410 Printer?

every printer has a tool installed on the computer called clean heads. or something like that.
Run a cleaning cycle and do a head aligning, just to see if all nozzles are working.
When you have the printer working, please once a week switch it on and switch it off after say 5 minutes, just to clean the heads once a week. Just to avoid clothing of the nozzles.

Apr 19, 2015 | HP PhotoSmart Office Equipment & Supplies

1 Answer

Ireplaced the printhead on a Xerox phaser 8400. I am now getting an error message i put the pivot block in that came with the origonal head (not working correctly) and have tried it

This fault code indicates a problem with the process control system. The machine cannot successfully home the transfix mechanism.

Check for obstructions around the printhead. Look for ink shards in the gears of the tilt drive. Check the printhead wiring harness to make sure it is not blocking the printhead movement (left/right & front/back). Remove the waste ink tray and look for ink build-up.

Check the process drive gears for damage. Ensure the gears are correctly aligned and homed.

Check the nose cone alignment on the X-Axis motor. Is the nose cone aligned with the printhead shaft (left/right movement).

When you removed the square metal block from the printhead shaft on the Left side, did you reinstall it with the "dot" in the same orientation as the diagram above it shows with a check mark?

Nov 21, 2013 | Xerox Phaser 8400 Laser Printer

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LCD said "Head Ele. Bad". After reconnecting the printhead, the massage was gone, but now the printer isn't printing anymore, just empty labels with some black points sometimes. Do we need to change the...

The message shows the printer was powered on with printhead disconnected. The print head is bad and needs to be replaced. Make sure power is off during the installation or it could damage the new printhead.

Oct 22, 2013 | Zebra S4M Thermal Label Printer

2 Answers

Ink not coming through, havnt used it for bout 2 years, i have cheaked and there is ink there but its not come through when im trying to copy

Since you mention ink. The chances are that the printhead is clogged with dry ink. To attempt to clear the clogged head, you will have to remove the printhead (remove ink cartridges, remove printhead from carrier). Soak the printhead in a bath of warm (not hot) distilled water overnight. After the soaking of the printhead, dry the printhead with a clean lintfree cloth (dab the printhead carefully so you do not damage the printhead or electronic contacts). Reinstall the printhead and ink cartridges and test. You may have to do this a number of times depending upon the amount of dried ink.
The alternative is to buy a new printhead for the printer. If you want to go this direction, let me know the manufacturer and model of the printer and I can help you find a supplier.
Let me know if you have any other questions. Thanks.

Jun 29, 2011 | Office Equipment & Supplies

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Saying printhead missing or damaged, new printhead recently fitted, sometimes removing replacing has restrated working but not this time

Remove the Printhead,
Clean the Printhead contacts ( electrical contacts on it )
Put them back in and follow the instructions on Printer screen

If the above step does not resolve
follow this document from HP website

Jun 23, 2010 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

My Kodak ESP 3 black doesn't work. I have ran

It sounds like you need a new printhead. The Kodak ESP 3 works in two stages, you have a printhead which is what transfers the ink to the paper then you have the ink cartridges. Change the printhead. You can try to clean it also, by removing all the inks. Taking the printhead out and soak it it warm water to dissolve the clog. Sometimes it will work.

Apr 21, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

White lines 1/2" when printing

Sounds like you may have damaged the printhead or the printhead connections.

I'd recommend removing the cartridges and then the printhead and check for any obvious signs of damage or soiling on the base of the printhead and/or on the back of the printhead. There's also a series of contact plates in the carriage unit (the bit the printhead and cartridges sit in)... These pins can become damaged.

Finally... if the process of removing the jam involved a lot of pulling and shoving you may have damaged the feed mechanism... Hard to know without seeing it so worth checking that some paper and/or ink hasn't soiled any of the calibration strips and is causing the printer to get "lost".

Appreciate the above is a bit technical but start with the printhead and work your way carefully through, looking for anything that might seem out of place or "odd".

Hope that helps.


Sep 29, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

I can't get it to print the paper comes out blank, I just put in new print cartriges

I have the same problem brand new out of the box. Just called 1-800-421-6699. I told them I had done all the recommended remedies such as downloading new firmware, removing and reinstalling the printhead and reinstalling cartridges. He told me they were sending me a new printhead free of charge. He said the actual replacement cost is $77.00 but they were sending it free of charge and it would arrive in a few days by UPS. Very nice customer service guy in New Delhi. He was a little hard to understand sometimes but very helpful.

Aug 09, 2009 | Kodak 5300 All-in-One InkJet Printer

1 Answer

Will not print in black

Try running the printhead cleaning utility on the printer a few times. Sometimes if you do not use your printer enough, the ink can clog the printhead on the cartridge. Another thing you can try is to use a cotton swab with some alcohol on the printhead to try to loosen it up. The alcohol trick is a last resort because it may damage the printhead occasionally. Good luck!

Apr 22, 2008 | HP PhotoSmart 7760 InkJet Printer

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