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Every time the printer is switched on a test paper is given. The instructions to stop this have been carried out but the problem still persists.

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  • Anonymous Aug 26, 2008

    A test paper is scanned straight away, following the instructions given in the hand book, this should then cease the printing of the test paper each time the printer is switched. This is still happening. Solution please.


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  • 48 Answers

That comes from not running a printhead calibration/cleaning. try it that way.

Also, more printer resources are here

Posted on Aug 21, 2008

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To help you troubleshoot the issue, please follow the instructions mentioned on 'page number 29 to page number 31' under the topic 'Printing and Copying Problems' and 'Paper Feeding Problems' on the link given below:

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To help you troubleshoot the error 'Paper Jam' issue, please find the link given below and follow the step-by-step instructions mentioned on it:

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How can i reset my canon mp500?

Hello and welcome to FixYa!
The manual reset Method for CANON MP500 is given below, Follow every step carefully

Press and hold STOP/RESET button.
Press and hold POWER button.
Release STOP/RESET button without releasing power button.
Click STOP/RESET two times and then release power button.

Now your printer enter into service mode. Now

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  3. Press Stop/reset button for 2 times and then press power button, await till printer finished print again.
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Every time when i print any document from the pc, my printer will print the document and say paper jam or out off paper and when ever i switch off and on the printer my printer will take test page every...

Sounds like a paper path problem. HP has solutions for "out of paper" message ( and a paper or carriage jam (
You can try the solutions on those pages, but given that they're all appearing together, it seems likely there's a hardware problem and the printer would require service. Both of those pages both end with a service suggestion if the problem persists.
I am an HP employee. I do not represent HP on this site.

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Prints half pager

* Does the same issue persist while making a copy from the unit?

* Does the unit prints self test page properly? Steps are given below:
  1. Make sure the printer is loaded with unused white paper.
  2. Press and hold Cancel on the printer control panel.
  3. Press Start Color Copy .
  4. Release both buttons. The self-test page prints.

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I am asking this question for my son. His power went out and now his printer when you turn it on blinks blue and will do nothing else. Is there something we can do?

It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer, using the instructions below. (Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.)
First, please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached. Will the printer perform a form feed with paper loaded when the gray button is pressed? If not, you can stop here and write back to let us know and we can give you further instructions. It's most likely, however, that the power-on and form-feed will work fine.
Next, try this printer self-test by following the steps given below:
1. Press the "Menu" button to escape "Photo Mode."
2. Press the "Down Arrow" until the screen shows "Print Test Page."
3. Press the "Select" button to print the Test Page.
4. The test is not continuous.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously).
Should this test fail, remove both cartridges and try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, you may have a paper jam, or the printer may require service.
Remove the paper from the printer and check for any obstacles (pens, thumbtacks, paper clips, etc.) or other obstructions. If you don't see any, disconnect the cables from the printer, turn it upside down and gently shake it to see if anything falls out. (Be careful to hold the cover shut during this procedure, and don't look up into the printer while you're shaking it.) In the event nothing comes out of the printer, you may require service to the printer. Stop here and let us know if this is the case, and we can provide you with further instructions.
If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

However, you may have to clear the NVRAM to resolve this issue. Please follow the steps given below:
1. Press the "Menu" button to escape "Photo Mode."
2. Press the "Down Arrow" until the screen shows "Print Test Page."
3. Press the "Up-Arrow" and "Menu" Buttons at the same time.
4. Press the down arrow until the LCD displays "Clean NVRAM."
5. Press "Select" The LCD should display "Success" or "Failed"

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Error message request to load paper when paper is loaded. Appears that it doesn't detect paper or can't pick it up.


I recommend you to follow the instructions given in HP web-site only to ensure the proper functionality of your product.

Please Click Here and follow the instructions to check the functionality.

If problem still persists Click here and follow the instructions to clean paper rollers using Cleaning kit.

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Dead Printer


I understand that you are receiving paper jam error.

Please follow the below given instructions to get the issue resolved.

Here is the web document:



Just copy and paste the entire link into the Internet browser's address bar and press enter.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Let us power cycle your All-in-one to remove any static electricity in your All-in-one.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Please try installing the below patch and check for the result:

Just copy and paste the entire link into the Internet browser's address bar and press enter

If the issue persists, try resetting the All-in-one to factory defaults by following the below given instructions:

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold Cancel and the Right Arrow while plugging in the power cord.

Continue holding until it displays S Full Reset message in the front panel of the All-in-One.
This should resolve the issue.


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Replace the communication cable (parallel cable).

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