I have a printer Smart Base MPC 190
when i want to change the cartridge as it is normally done, "wrong cartridge " message appear on the screen of the printer each time
how can i solve this problem
i'll be greatful to you
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Replace the toner:
Always use the smart card provided with the new Print Cartridge when replacing the cartridge. The smart card contains the information necessary to reset the level of Toner. Replacing the cartridge without using the smart card may result in the consumable management system being inaccurate.
Insert the smart card provided with the new Print Cartridge into the smart card reader. A "Change Toner?" message will be displayed.
Press the [OK] button. An "Open Front Cover Replace Toner" message will be displayed.
Push on the left and right side of the Front Cover and simultaneously lower the cover.
Grasp the handle on the Print Cartridge, and then raise and remove the cartridge from the machine.
Unpack the new cartridge, and then insert the cartridge into the machine.
Close the Front Cover. A "Have You Changed the Toner?" message will be displayed.
Press the [OK] button. A "Please Wait" message will be displayed while the machine reads the smart card, and then a "New Toner Remove Card" message will be displayed.
Remove the smart card from the reader and dispose of the card as normal office waste.
NOTE: If the smart card has been used with a previous installation of a Print Cartridge, a "Remove Card Already Used" message will be displayed. The smart card can only be used once. Make sure to use the card that came with the new cartridge.
Hi The 363 cartridges that came with the printer MUST be used before any cartridges you buy in the shop are installed. The cartridges that come in the printer box are called "host cartridges" their ink is different and is required to install the printer for the first time. Once the installation ink is used, you are free to install & use any cartridges you would normally buy in the shops. If the cartridge that came with the printer is not working, contact HP technical support and they should send you a free replacement. Cheers.
if you have the old cartridge still check the connection to see if it is the same as you had and check to see if you have an original or compatible cartridge as some wont be recognised.if there is an electrical connection board in it see if you can change it onto the new one