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Re: I do not know my password in order to renew my Norton...
Hi,
Welcome to Fixya. I would like to know if you're referring to the Identity Safe of Norton Internet Security?Please provide the information needed to be able to fix the issue
Thanks
Welcome to Fixya. If you want to renew your subscription just follow the link below. If your referring to the renewal code as the password it will be sent to your email.
Welcome to Fixya. If you want to renew your subscription just follow the link below. If your referring to the renewal code as the password it will be sent to your email.
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This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).
First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.
If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).
One way to do this is through the Norton Update Center: http://updatecenter.norton.com/?NUCLANG=en
The other is to use the Norton Removal Tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.
when you have ordered the renewal, you should have received an email with a renewal code. Even if you have not received the email just go to the URL so that you can access your order and get the renewal code. (www.findmyorder.com or http://shop.symantecstore.com/servlet/ControllerServlet?Action=ContentTheme&Locale=en_US&SiteID=symnahho&ThemeID=106300&pbPage=OrderStatus&resid=S7XhpQoBAkgAADuUy8QAAAAb&rests=1270210979283)
once you have the renewal code, you can open the Norton program and click on subscription and follow the instruction.
Email Norton and tell them your situation, they will tell you what to do to fix the problem seems like a problem that's more there doing than yours. Or
Start your Norton product.
Do one of the following depending on your Norton product:
For Norton 360: Click My Account, and in the My Account window, click Renew Subscription.
For Norton 2009 products: At the top right corner of the window, click Help & Support > Subscription Status. Skip to Step 6.
For Norton 2008 products: In the bottom-left corner, click Subscription.
For Norton 2007 products: On the product tab, click Support, and then click Subscription.
For Norton 2006 products: On the Help & Support menu, click Subscription.
Click I have already purchased a subscription, check my subscription status.
Click Next.
Click Next.
Your Norton product checks your subscription status. This could take a minute or two.
Read the information in the Status check panel, and then click Finish.
Your subscription expiration date should now be correct.
If this helps you out, feel free to leave positive feedback. Thanks for stopping at Fixya !
Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks
norton does not automatically renew, unless you pay, then you can update the version, either a spam e mail or pop up, only renew it when the official norton pop up tells you
You need to update this order number into Norton Antivirus. Additionally NAV may actually need to be reinstalled. Symantec should be able to talk you through any issues with your resubscription process, as you haven't been specific enough with what you have done on with your client software during the renewal fo your subscription.
Norton Internet Security that expired
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