Question about HP LaserJet 1320 Printer

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Printer cartridge won't snap in

I've replaced the printer cartridge on my laserjet 1320 a number of times, but not in a while.  For some reason, it isn't working this time.  I removed the old cartridge, pulled the tab out of the new one, and then slipped it into place.  The left side of the cartridge appears to be willing to snap into place, but the right side -- where there are various tabs and connectivity stuff -- will not.  As it is, the door won't close.  I tried reinstalling the old cartridge and am having the same problem with it.  Any suggestions for what I am doing wrong or what I might try?  Thank you.

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  • PSRLA Aug 26, 2008

    I ended up taking it in to have someone look at it.  They managed to fix the problem by removing the right side of the printer and fiddling until a gear retracted (in their words).  This sounds much like what you have suggested.  So thanks.

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  • 138 Answers

The toner sensor mechanism in the printer is not retracting up. It's a fairly common issue. Look in the top right corner of the toner cartridge cavity in the printer. You see an appartus hanging down. Gently toggle it up a few times and ensure it freely moves up and down. Usually you can toggle it up a couple times and all is fine.


Hope that helps you.

Posted on Aug 26, 2008

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