Question about Microsoft Computers & Internet

1 Answer

"Could not open INSTALL.LOG file"

I would like to uninstall my old version of Yahoo Messenger on the control panel, I click the program then click again the uninstall, I click the YM icon and uninstall but it appears the Wise Uninstall and say "Could not open INSTALL.LOG file.". Could please help me.... how can I uninstall my old yahoo messenger and install the latest version. Thanks, Jonathan

Posted by on

  • Anonymous Mar 29, 2014

    all icons are a cloud and when I click them it goes to real cloud player. I uninstalled real cloud player and it's still doing the same thing. I clicked on system restore, and it goes to real cloud player also.


1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

U can simply install old version again and uninstall it or u can try directly to install new version it will work dude.

Ahmad rabbani

Posted on Aug 21, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I can't access my yahoo messenger account and i already tried to uninstall it and installed the latest yahoo messenger but to no luck. i entered my right id and password and i open my mail and its...

1. Delete Temp files and cookes @ IE - Tolls - Internet Options

2. Download and run "Spybot Search and Destroy"

3. Make sure to uninstall all Yahoo Messager files in ther control panel - "programs and features" or "Add and remove programs" before installing a fresh copy

4. Click forgot password, have them E-mail it to you and change it if you are given the option

5. If all else fails, reinstall OS, guarantee to work then.

Jun 28, 2011 | Computers & Internet

2 Answers

Yahoo messenger is not installing

check your firewall settings or if you have antivirus software that might be stopping the installation of yahoo messenger. try to download again the yahoo messenger. check you might already have installed it and might have corrupted the installation. check the program files folder if you can find the yahoo messenger folder then delete that or check add and remove in control panel if you can uninstall the yahoo messenger that you previously installed.

Apr 22, 2011 | Computers & Internet

2 Answers

In yahoo the chat window text is invisible to me why please solve the problem

  • Download Buddy Spy software through Yahoo!, which will allow you to view users when they are invisible.

  • Open Yahoo! Instant Messenger.

  • Click on your main buddy list.

  • View the user names. When the buddy is offline the name will be gray. When the buddy is invisible, it will read invisible next to their name.

  • Send a message to that user in the message window

  • Jan 09, 2011 | Computers & Internet

    1 Answer

    I want to down load multi yahoo messanger in my pc

  • Download and install the regular version of Yahoo! Messenger onto your computer if you haven't done so already. The Yahoo! Messenger download can be found at or by clicking the link in the Resources section.Open a web browser and go to the shareware site Softpedia or Toggle using the link in the Rsesource section. The link will take you to the site's Yahoo! Multi Messenger download page.Click "Download." Choose a mirror site to download the zip file from and click on it.Click "Save." Click "Computer" and double-click on the "C:" drive. Choose "Program Files" and double-click on the "Yahoo!" file. Double-click "Messenger" and click "Save." This step is important; the Multi Messenger program must be saved in the same file as the regular version of Yahoo! Messenger or it will not work Click "Open" when the download is completed. Click "OK" to allow Winzip to unzip the program file.Double-click on the "Set-Up" file. Click "OK" to open the set-up wizard and begin the program installation.Click "Finish" when the set-up wizard is complete. Yahoo! Multi Messenger is now installed on your computer and will open whenever you use Yahoo! Messenge

  • Oct 14, 2010 | Computers & Internet

    1 Answer

    When I try to uninstall "Yahoo Messenger" there is message that says that I need to Open/Find Install.Log file. But the file is not in Windows XP. Should I try DOS?

    First of all, DOS is an operating system on its own. It is not in Windows XP. Secondly, try running a search for the Install.log file. Without looking at the problem, I would say that it is just telling you that there is a log of the uninstall process. If it isn't letting you uninstall, run the search for the log file and go from there. Another approach would be to simply delete the Yahoo Messenger folder in the Program Files folder on the hard drive.

    Jul 19, 2010 | Microsoft Windows XP Professional for PC

    2 Answers

    I want to remove a old Messenger and reinstall a new one. When I click on remove or fix it displays a message that says could not open INSTALL.LOG file?

    If you are in windows OS then press CTRL + ALT + DEL and click on process and then locate all yahoo process and then right click and click END PROCESS and also go to THIS LINK and click on download and then install it.
    • Problem: Windows Live Messenger Won't Start / Load / Launch / Open


      I have this problem for a few weeks. Tried everything suggested by everyone who managed to fix their problems. None worked. I tried uninstall and reinstall but to no avail. Somehow if you upgrade it to the latest version, the problem solved.

      I was desperate so I decided to go with an older version. Somehow my problem was solved. I can't guarantee it would work for you though.

      1. Uninstall everything related to WLM from Control Panel
      2. Download an old version from one of these sites (if you are the super-paranoid type and concern virus, try downloading it from Microsoft if it is still available):

      MSN Messenger 8.5.1235 (19.4 MB) from

      Other sites where you can find old versions of software

      3. Install the old version, but it won't work as Microsoft would insist you upgrade to the latest version.

      4. Go with it. When the installation is done, WLM is back to normal.

      5. I must add that my original problematic WLM was the traditional Chinese version, and when I upgraded/reinstalled I chose the standard English version. My windows is an XP SP2 Traditonal Chinese version.

      So good luck to you all and hope that your end of frustration is in sight!
    • or use this solution 1. Kill all "msnmsgr.exe" process.
      2. Run regedit (be carefull) and go to:
      3. Select all the values on the RIGHT SIDE of this window.
      ie: (Default) REG_SZ (value not set)
      AppCompatCanary REG_SZ 8.5.....
      AppSettings REG_BINARY 6202..
      4. Delete only that selection and close regedit.
      5. Run "Windows Live Messenger", enjoy!

    May 17, 2010 | Microsoft Windows XP Home Edition

    5 Answers

    Cannot make a full connection to yahoo messanger it shuts down.


    First please uninstall the yahoo and install the latest version of yahoo messenger from net. Next please follow the step by step troubleshooting if you are still facing the issue:

    Instructions Step 1:Reduce echoes by using a headset instead of speakers and a microphone. Place the microphone farther away from the speakers, if possible. Adjust the volume of the speakers and the microphone.
    Step 2:Verify your Internet connection speed if your friend's voice sounds choppy. The computer modem speed must be 56K or higher in order to send voices or sounds.
    Step 3:Go to "Actions" and "Call Setup" in Yahoo! Messenger if you can't hear, or your friend can't hear you. Test the sound by following the instructions that proceed call setup.
    Step 4:Click on the speaker icon in the lower right corner of your computer screen if you want to test the sound manually. Uncheck "Mute," if necessary, and make sure sound levels are above 50 percent.
    Step 5:Pick "Preferences" in Yahoo! Messenger if you have trouble with connecting to the voice server. Choose "Connection," then select "No Proxies." Log in to Messenger again to check the voice server.
    Tips & Warnings Follow your computer system's instructions for checking or modifying the server's TCP ports. Ports numbered 5050, 443 or 80 must be open for the voice features to work.
    Install the audio codec software that comes with Windows. PC calls and voice chat require that the software is enabled on your computer.

    Thanks for contacting Fixya.

    Jun 22, 2009 | Microsoft Windows XP Professional

    1 Answer

    Error code81003004

    Messenger 9 for Vista users and XP users with 9, The updated Windows Firewall will not let Messenger download correctly.And is causing 9 and 8.1 users to have problems now.. The only option that might help is turning off the firewall to download and install then turning it back on.Go to control panel, click on windows fire wall, Exceptions tab. make sure messenger is checked,if not listed then add it to the list.then click save.
    .If the fire wall still causes problems,then revert back to 8.0 or 7.5 these and all versions of messenger can be found here;
    You need to remove version 9 1st to get another version to work. To remove Messenger version Use Unwise located middle of page of Messenger Folder.. Your contacts are stored online But if you want to save your old messages archives,they are saved on your PC in the messenger file you are about to delete.Go here and copy them to a new folder
    Start>my computer>c:drive>program files>yahoo>messenger>profiles>(your ID)>archive>messages

    Jan 25, 2009 | Microsoft Windows XP Home Edition

    2 Answers

    How to reinstall my yahoo messenger classic

    if u have old version then first u uninstall
    step 4 uninstall
    1.go to start button
    2.control panel
    3.add or remove program
    there u will get yahoo
    remove this
    then again u install new yahoo msgn
    just u press install and after that next,next

    Oct 09, 2008 | Microsoft Windows Vista Ultimate Edition

    Not finding what you are looking for?
    Computers & Internet Logo

    Related Topics:

    102 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Microsoft Computers & Internet Experts

    micky dee

    Level 3 Expert

    2635 Answers

    Les Dickinson
    Les Dickinson

    Level 3 Expert

    18331 Answers

    Brian Sullivan
    Brian Sullivan

    Level 3 Expert

    27725 Answers

    Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides