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There is a manual fee slot just above the paper tray. Sounds like the manual feed slot isn't closed all the way. Here's a link to support for your machine: MFC 7860DW Others Brother Solutions Center Note there is a firmware update available.
If the document feeder is not feeding paper properly, the first thing I would suspect is the feed rollers ( 2 or 3 in total,) as they have the tendency to become dirty and worn. My suggestion would be to open the document feeder, take a clean rag and some general cleaner (no solvent,) and wipe down each roller as best you can. This will act to remove any trapped dirt or debris in the feed roller traction marks, and thus give you a more reliable document feeder. However, if this fails to alleviate the issue and the rollers appear worn, replacing them would be your next step.
I would suggest precisionroller.com as a good source for printer, copier, and fax supplies.
Hi Lorraine,normaly with this fax it have a auto print off setting that keep the faxes in memory.You can turn auto print to on by pressing the on/off button once less than a second,then it will switch to auto print on.
Let me know if you dont succeed.