Question about SanDisk Sansa e250 MP3 Player

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Sandisk sansa 16 gb

The connected logo continues to spin after player is disconnected. I can't turn the player off.

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Have solved the same problem by holding down the on/off button; may take 15-20 seconds.

Posted on Aug 21, 2008

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My sandisk e250 sansa mp3 player does not boot. shows only SanDisk logo. My computer also do not detect the player as new hardware.


  1. Turn off player.
  2. Slide HOLD button to locked position (towards headphone jack).
  3. Press and hold RECORD while connecting to the PC.
  4. Release RECORD when you see "welcome to recovery mode" on the player's LCD.
  5. Open My Computer/Windows Explorer and see if you can find a new removable flash drive labeled "16MB-FORMAT".
  6. Right click on 16MB-FORMAT and select New Folder.
  7. Name the new folder "sansa.fmt" (without the quotes).
  8. Wait one minute.
  9. Reset HOLD back to unlocked position.
  10. Disconnect player from PC.
  11. Wait for player to reboot.

Jan 27, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 Won't Boot Up...


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Jan 14, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

When I turn on my sansa e250 it shows the sandisk logo for a few seconds and then the screen clears out completely and then shows the logo again and this same thing happens over and over again. No matter...


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Jan 14, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Manual for Sansa MP3 Player, 16 GB


If you just go to sansa's website you can download a copy of the manual... www.sandisk.com

Jan 03, 2009 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa c250- Still having problems, now worse


The hardware might be damaged/faulty - call Sandisk and find out if you are still in warranty.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Oct 12, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

SanDisk Sansa c200 2Gb won't turn on


It sounds your device batteries is bad...what I will recommend you to do is to contact sandisk to see if they can RMA the device for you...Sandisk number is 1-866-726-3475..
I hope this helps...
Please rate accordingly
Thank You
Computerrep

Feb 05, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Won't go past SanDisk logo screen


you have to take it off hold because when you first get it it's on hold

Dec 25, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Downloded recovery from sandisk website now get error msg


That software only works with the non-Rhapsody versions, hence the error message. You can call technical support and they can walk you thru the fix. Its too much to type. SanDisk Technical Support 1-866-726-3475 Best of Luck.

Sep 10, 2007 | SanDisk Sansa e250 MP3 Player

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