Question about SanDisk Sansa Clip MP3 Player

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Stuck on reading what do

Stuck on reading and refreshing database what do i do

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Format the player. THis will fix your problem but this will also remove all the files on your device. To perform this, turn off the device, slide the power switch down it will be showing orange. When it is showing orange press and hold the center/middle button while connecting the player to the computer. Now it will be detected as a drive on your My Computer window. Now right click on it then choose FORMAT make sure the file system is FAT32 then click on start. Wait for it finish.

Posted on Aug 22, 2008

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1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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1 Answer

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Some songs or files with extension device can't read, so it takes so long/infinity to refresh. Plug the device to pc, format it.
Good luck

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Make sure USB mode is MTP....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated

Push the power button in until it turns off then proceed with the above

Apr 11, 2009 | SanDisk Sansa e260 MP3 Player

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try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

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The same thing happened to me. I just called the support number, and they e-mail you a firmware upgrade. It solved all my problems with it.

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6 Answers

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I have done this. my iriver is almost full i have the 20gb, when the you do the database refresh, it just takes a really long time. mine takes about 2 hours to finish, once you see the clock on database refresh you cant do anything but wait till its finished.

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1 Answer

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try taking out the battery then put it back in then turn it on. that should do it.

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1 Answer

My sansa is stuck on refresh database


Turn it to recovery mode by putting it on hold, while off, and holding the record button along with power until it go's into a screen with a black background and white text. Then update it with the updater. You can get it here: http://sandisk.com/Retail/Default.aspx?CatID=1376 NOTE: Updater will NOT work on windows vista. Good luck and i hope this fixes it! Have a nice day!

Jul 17, 2007 | SanDisk Sansa e200 MP3 Player

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