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Microsoft Office Words ... Help function will not work. I get a dialogue box saying "Set-up error. The set-up controller has encountered a problem during installation. Please review the log files for further information on the error". A similar message then shown on the desktop.

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Sometimes the help menu needs to be installed from the cdrom after you have installed word.

Posted on Aug 20, 2008

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My computer is saying word cannot do this because a dialogue box is open what do i do


To fix this problem, turn off Microsoft Office Automatic Scan. By default, this option is set to off in your Norton product. Auto-Protect continues to protect your computer with this setting turned off.

Source: http://answers.microsoft.com/en-us/office/forum/office_2007-word/command-cannot-be-performed-because-a-dialog-box/ed98188d-591f-4a6c-84cc-e8ba2cb543c8

http://support.microsoft.com/kb/891986

Jun 29, 2014 | Microsoft Office Word 2003 for PC

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I can install ms office enterprise 2010.... when i try to install it says "setup cannot find the required setup controller file.Either there was a network error, an error reading from CD,DVD, other...


the same problem i faced with my one claint. the problem diagnosed is problem with "RAM". its looks funny. But the fact is true. the Ram is not flushing the memory correctly. just try replacing the RAM. best of luck.

Jan 28, 2011 | Microsoft Office 2010 Home and Business...

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Our microsoft office was no functioning coz everytime i open ms word or power point, it will not function and a message box will appear that says: "THE SET UP CONTROLLER HAS ENCOUNTERED A PROBLEM DURING...


Try this, use the internet to find a Service Pack for Office 2007, from microsoft. download it manually. and then run it. sometimes installing a service pack will address many issues and there is a chance it can fix yours. If this helps please give me some thumbs up. wish you the best cheers

Aug 26, 2010 | Microsoft Office Professional 2007 Full...

1 Answer

I go to install my home and student software and it says an error has incurred while trying to install


Error message when you try to install a 2007 Office program: "Microsoft Office <Product_Name> 2007 encountered an error during setup. Error 1714"

To work around this issue, use the Add or Remove Programs feature in Control Panel to uninstall the earlier version of Office. To do this, follow these steps:
  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. In the Currently installed programs list, click the Office program that you want to remove, and then click Remove.
  3. In the Add or Remove Programs dialog box, click Yes.
After the earlier version of the Office program is uninstalled, install the 2007 Office program.

Jan 16, 2010 | Microsoft Office Home and Student 2007...

1 Answer

Microsoft office has encountered setup contoller error


the best thing "try to reinstall ms office" because of "a problem during install", and while installing new one make sure of "customized install" process. Again if you got the same, try to use "specify" the log file "error message", I do wait for your reply.. have fine

Dec 15, 2009 | Microsoft Office PowerPoint Home and...

2 Answers

MS Office 2007 Enterprise installation setup error


Hi, this may not help you because I do not have the exact error you described. But here is some text from the MS website:The installation of the 2007 Microsoft Office suite Service Pack 1 (SP1) fails with error 1935 or with error 78F. This failure occurs when the Windows Installer encounters a reference either to a drive that no longer exists or to a removable media device that contains no readable media. For example, this failure may occur when the Windows Installer encounters a reference to an empty DVD drive or to an empty CD drive. The issue is not caused by the update design of the 2007 Microsoft Office suite Service Pack 1 (SP1). RESOLUTION loadTOCNode(1, 'resolution'); This issue is resolved by update 946691 for the 2007 Office system. Update 946691 is provided to resolve the problem that you may experience when you install the 2007 Microsoft Office suite Service Pack 1. You must install update 946691 on you computer before you install 2007 Microsoft Office suite SP1.

The following file is available for download from the Microsoft Download Center:

download.gifDownload the Office2007-kb946691-fullfile-x86-glb.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=697BA2AA-0757-42C8-A530-5BD5566A54AD&amp;amp;displaylang=en)
So, here is what they say to do:
Remove the 2007 Office suite loadTOCNode(3, 'workaround');
  1. Exit all programs.
  2. Click Start, and then click Control Panel.
  3. Double-click Add or Remove Programs.

    Note In Windows Vista, click Uninstall a Program or Programs and Features.
  4. In the Programs list, click Microsoft Office Edition 2007, and then click Remove. In this item, Edition is a placeholder for the edition of Office that you installed.

    Note In Windows Vista, click Uninstall.
  5. Click Yes when you receive the following message: Are you sure you want to remove Microsoft Office Edition 2007?
  6. When the removal operation is complete, click Close.

Reinstall the 2007 Office suite loadTOCNode(3, 'workaround');
  1. Insert a 2007 Office installation CD into the drive.

    Note If your version of the 2007 Office suite is a preinstalled version, the installation CD is packaged in the white box that was included with your computer.

    Collapse this imageExpand this imagesecurityshield.jpg If you are prompted for an administrator password or for confirmation in the User Account Control dialog box, click OK, or click Continue.
  2. Enter the product key.

    Note If your version of the 2007 Office suite is a preinstalled version, the product key is located on the back of the CD case.
  3. Read the Microsoft Software License Terms, click to select the I accept the terms of this agreement check box, and then click Next.
  4. Select the type of installation that you want, and then start the installation process.
  5. When the installation process is complete, click Finish.

Jan 21, 2009 | Microsoft Office 2007 Basic for PC

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