I just had a bunch of UPS programs installed on my computer and we were having trouble with one of the drivers for the usb thermal printers so there tech was messing with my drivers and now my wireless mouse won't work. I know it's not the battieries because I have hooked up the wire and tried also. I tried reinstalling and uninstalling it but have had no luck. Any help would be great. I hate that touch pad.
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There are several things, that you need to check. First make sure that you are using proper driver software. This problem may occurred if the operating system within your computer fails to detect the diver software. You can check it from "Device Manager".
Have you installed the drivers for your mouse? Sounds like you need to install the drivers. I looked on there site and they don't have separate drivers for each mouse. I'm guessing you need to download the mouse works program and install it. Here is the link to the website to get that software. After you install that software for the operating system your working on, your mouse should work fine. If i helped please leave me a rating. If i didn't help, comment and ill try again.
It sounds to me like you have the drive provided by Microsoft and not the driver provided by Kensington. Did you install the software prior to connecting the mouse or just plug the mouse in. My suggestion would be to go to Kensington's Website and download the driver / software for you item. Kensington's Website Once installed you should see an icon in the tray on the bottom right of your screen. Find the icon for their software and from there you should be able to configure your buttons.
I had a look there and it says it is compatible with XP and Vista which makes me think it will only work on 32 bit operating systems. If the latest driver they have doesn't work then have alook through their FAQs, or contact them - it is possible that they haven't developed a 64 bit driver.
I was having the same problem on Windows 7 and thought it might be a software issue. But then I found an online manual for the Kensington 72214 and got the solution.
You need to make sure to establish a wireless connection between the mouse and the USB receiver by first pressing the connect button on the end of the USB stick and then pressing the connect button on the bottom of the mouse. It is not simultaneous - do step one then two. This also has to be done any time your replace the batteries.
Here is the manual: