Question about NorStar T7316E Corded Phone

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Employee's mailbox locked and No one knows Admin password

Our admin password was apparently changed from the default (I think the default is supposed to be 1020000? We've tried several, including 23646, to no avail...), but no one knows what it is. Now someone's mailbox is locked because they couldn't remember their password, but we don't even know how to log in as the admin in order to reset the password. Any help??

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  • Jessie711 Aug 21, 2008

    I solved it. I reset the administrator password back to default by using Feature 985, 9 -- 73738767793. That set the admin passcode back to 1020000. Then I was able to reset the mailbox passcode by using Feature 983> Log: 1020000> Mbox>Change>(extension)>reset.

  • francinecana Oct 27, 2008

    Need to change voicemail. First need to reset the passcode since I do not know the passcode to this phone. I use the steps to reset the passcode under admin, however I get mbox locked prompt. How can I reset the passcode back to admin 1020000?

  • pla4me Jan 20, 2009

    I have the same problem. not even the phone tech could solve the problem. he sid that he would have to come back with a laptop to get the IP address to change the password code.

  • cpease May 08, 2009

    how can i reset the admin password back to 102000 on the norstar t7316

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Jessie711 - You Rock! Your post on the 21st fixed my problem :)

Posted on Nov 21, 2008

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