Question about HP Photosmart C6180 All-In-One InkJet Printer
My yellow ink cartridge states that it is empty and that I need to replace.... It is not empty.... I have tried new ink cartridge and it still says that it is empty.... Therefore, it won't print even in black because of "dangerous" ink levels. I took out cartridges, turned off computer and unplugged. Turned back on and replaced cartridges and it will won't work.
Thanks for your help.
You can try cleaning the contacts of the cartridge. Try doing a special reset also. This reset can only be done once. While the printer is on, unplug the power cord directly at the back of the printer. The printer completely turns off. Press and hold the # and 6 buttons on the keypad of the printer. Do not release the buttons as you plug in back the power cord. The printer turns on automatically. Just keep on holding the buttons until the printer screen goes black or it turns off again. You may release the button by this time. Turn on the printer again. It resets the printer into factory settings. After you have turned on the printer, do not do anything on it. Wait for the printer to reinitialize and it will prompt the message printer preparation occuring do not interrupt. It will prompt you to select language and then country. It will prompt you to align the printer. After doing all the steps, try to make a copy to check the functionality of the printer. Pls follow the steps accordingly. You can just do these reset once.
HP Technical Support Representative
Posted on Aug 28, 2008
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