Plantronics CS60 I can hear the caller but the aller cannot hear me. How do I correct this problem?

It would depend on what headset you actually purchased. You say CS60 but it may be the Plantronics CS50 or CS55 headset. The headsets are not interchangeable. If you are not sure what headset you have, simply look on the bottom of the base for the part number. On the headset you can read what part number that is by very carefully looking under the battery. Here is a link to open the battery.

Here is a link to the CS60 instructions to replace the battery.

I think that if the base and the headset are the same it might be that you may need to subscribe or pair it together again.

Here is a link to the CS60 subscription and pairing instructions.

Good luck from Headsets Direct!

The CS series of Plantronics headsets can only be used with telephones, using telephone cords. I do not believe it is possible to use this item on any video game system or non-landline telephone.

Here are a couple of things you can try. I included the link for the user guide below.

Callers cannot hear me.
• Headset is muted. Press the mute button on headset to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
• The USB adapter is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select "Plantronics C610/C620" as the voice device.

Here is a link to the Plantronics C610 User's Guide.

Good luck from Headsets Direct!

I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

Plantronics CS60: Hard Reset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect

I am personally using a Plantronics CS60 wireless headset with a Meridian Nortel M2006 Phone and it works just fine.

Here is how you can setup the Plantronics CS60 wireless headset.

NOTE: Before setting up the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

First setup the headset as follows:

• Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
• Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
• Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
• Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
• Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.

To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

Plantronics CS60

Type: Headphone
Acoustic Seal: Sealed/Closed/Sound Canceling
Headphone Frequency Response: Hz
Headphone Sensitivty: 14 dB/1mW dB/1mW
Wireless Technology: Infrared
Battery Time: 9 hours hours
Battery Type: Alkaline
Radio Frequency Range: 1.8GHz
Transmission Range: 100 m.
Compliant Standards: TCO '07

Setup the Plantronics CS60 wireless headset as follows:

• Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
• Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
• Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
• Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
• Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.

To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

To be able to hear or speak through the headset, press the call control button on the side of the headset. The talk indicator light on the base should go on and the green light on the side of the headset should be blinking.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

Setup the Plantronics CS60 wireless headset as follows:

• Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
• Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
• Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
• Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
• Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.

To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.