Question about Plantronics CS60 Professional Headset

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Plantronics CS60 I can hear the caller but the aller cannot hear me. How do I correct this problem?

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  • happy06 May 11, 2010

    Is this a new headsets? If so try the 1234 dial ont he side of the base



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1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

2. Make sure your speaking (transmit) level is not too low. First, try increasing the volume on the telephone. Secondly, the master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

3. Double check the battery has a full charge. To check press down on the headset into the base station to ensure it is in the base in the correct position.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

3 hours = full charge

Posted on Jul 18, 2009

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Here is a link to the CS60 instructions to replace the battery.

I think that if the base and the headset are the same it might be that you may need to subscribe or pair it together again.

Here is a link to the CS60 subscription and pairing instructions.

Good luck from Headsets Direct!

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How can i pair a Plantronic cs60 with a playstation 3? Can you discripe it in steps?


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Is it compatible with an IPCC nortel network phone?


I am personally using a Plantronics CS60 wireless headset with a Meridian Nortel M2006 Phone and it works just fine.

Here is how you can setup the Plantronics CS60 wireless headset.

NOTE: Before setting up the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

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3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

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1 Answer

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First setup the headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
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To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.


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Technical spec for plantronics C60 headset


Plantronics CS60

Type: Headphone
Acoustic Seal: Sealed/Closed/Sound Canceling
Headphone Frequency Response: Hz
Headphone Sensitivty: 14 dB/1mW dB/1mW
Wireless Technology: Infrared
Battery Time: 9 hours hours
Battery Type: Alkaline

Radio Frequency Range: 1.8GHz
Transmission Range: 100 m.
Compliant Standards: TCO '07

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1 Answer

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Setup the Plantronics CS60 wireless headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

To be able to hear or speak through the headset, press the call control button on the side of the headset. The talk indicator light on the base should go on and the green light on the side of the headset should be blinking.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

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Setup the Plantronics CS60 wireless headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

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