I had a problem with my e250 Sansa player which seems to trace directly to the default music folder during which files would not play. I tried to delete the files manually & I get a message stating that the player is either disconnected or has stopped responding. I have also tried deleting the folder manually as well as through Windows Explorer, Rhapsody & Windows Media Player none of which was successful. Finally I reformatted the player & reinstalled the firmware (1.022.24A). Initially the music folder was gone, but re-appeared with the same spurious files that I was seeing before I re-formatted. Any other ideas?
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is the music files in the music folder? (its a hidden folder stupidly enough so is hidden files turned on in your operating system?)
are they mp3 or wav files? If the answers are no - now you know why.
The reason you can't see it, is that, for some unknown reason, the music folder is hidden by default. When viewing the Sansa in Windows Explorer you need to enable "view all folders". Click on the TOOLS menu at the top of the window, then folder options, click on the VIEW tab, and choose "Show hidden files and folders". Click APPLY and OK to come out.
You should now see the music folder and be able to drag and drop files to it. Don't forget to go back into Folder Options and hide the hidden folders again when you're finished, as leaving it in this setting can leave critical system files exposed, that could be accidentally deleted.
All this was for Windows XP, but other versions are similar, it was on the VIEW menu in Win 98 if I remember correctly. Hope that helps.
If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.
There may be possible reasons why your Sansa E250 would display an message on the LCD even when you've downloaded files to it:
(1) The music file type is not supported by the player. Sansa players support only MP3 and WMA files. To determine what file type your have, right click on the file type and it should display the "properties" dialog box. Check if it is MP3 or WMA. For example, iTunes music files will not work with the player, nor will WAV or MIDI files.
(2) Your music files are supported but the bit rate is not within the range that the player supports. Sansa players support MP3 files up to 128 KBPS and WMA files up to 64 KBPS. You may need to use a 3rd party music file editor to convert the files to a supported bit rate
(3) You may have saved your music files in a folder and copied the folder to the player. Your Sansa E250 will not recognize folders. Either save them in the root directory or inside the "Music" folder -- your player's default folder for music files.
Hope this info helps :)
Chances are that you are using windows xp. open up your sansa folder to where it says pictuer, movies, ect. look at the picture to see what to do. In your player folder click tools --> folder options --> View. Under hidden files and folders click 'show hidden files and folders, click ok. The music folder would now show up where the videos and pictures are. Simply open the music folder and delete the ones you do not want. By default the songs are sorted by artist --> album --> song.