Question about HP DeskJet F380 All-In-One Printer

3 Answers

No HP devices detected. HP Solutions Center will close now.

Hi everyone. Anyone have a solution to the "No HP devices detected. HP solutions Center will close now" problem? I'm still using my HP OJ 7410 All in One via Ad-hoc w/less connection.

Been having this prob since like forever and was hoping someone could throw out a few ideas that might help.

Much appreciated.

cant install hp solution center

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  • Anonymous Sep 24, 2008

    I can print directly from an application/internet page from my printer C6180 but unable to use the scanning facility when I click on the HP Solution Centre icon on my desktop..Why? I'm getting the same message that no HP device detected. Strangely enough I was able to use the scanner part when I nitially downloaded the drivers from the HP website but since shutting down and starting up again, I cannot::

  • jummy119a Nov 29, 2008

    hey

  • Millie Feske Jan 29, 2009

    I have the same problem on my Officejet 5780. And, now, it's happening on the Photosmart C4480 (same house, different room). Both of these printers have been used for scanning for quite a while with no problem.



    I have deleted and reinstalled the software (both disc and the download from HP web) several times. And I have tried all of the solutions offered on the HP support site, including turning off all background programs, etc.



    Any assistance would be most appreciated.

×

3 Answers

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  • 14 Answers

OK that is something really big well dont have to worry there is another small thing that you can try ...
1. If you have the S/w CD then insert it in the computer open my computer >> Right click on the CD ROM drive and select the option EXPLORE >> there will be an icon that will say Util double left click on that >> You will get a folder that says CCC double left click on it >> you will get a list of different icons over there double left click on UNINSTALL_L2 >> a black window(cmd page) will open up and if u have the USB cable plugged in take it out and after that hit "ENTER" from your keyboard it will uninstall the drivers of the printer that is not getting compatible to the operating system in your computer after it uninstalls click on FINISH>>
computer will restart itself...... after that you need to clear the TEMP folder in your computer
...........if XP click on start>>click on RUN>> type %temp% and hit enter delete everythig that is there after selecting any one of them and then pressing Ctrl+A on your keyboard delete everything and then try and install the S/W....
..........if vista type %temp% and hit enter delete everythig that is there after selecting any one of them and then pressing Ctrl+A on your keyboard delete everything and then try and install the S/W ....

Posted on Feb 22, 2009

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  • 180 Answers

1. Try download HP Scan Diagnostic Utility by clicking this link
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=oj-45265-1&jumpid=reg_R1002_USEN
Usually this kind of issue would be solve by this program.
Note : "Do not follow those troubleshooting that would be diagnose by this program because it will just waste your time"
2. If ever it is not resolve by this program uninstall the software for your printer by going to add/remove programs. Uninstall
HP Solution Center, HP Imaging Device Function, HP Printer Driver [depends on what printer model you are using]
3. Click on "Start" then "Contro Panel" then "Printers". If you see a printer icon for your printer delete it. Right click in anywhereu in the printer folder "do not right click on the printer icon". Then select "Server Properties". Click on the port tab and if you see an entry for your printer delete it "if you can't delete it. just leave it alone". Then click on drivers and if there is an entry for the printer driver delete it.
4. Uninstall the software of your printer using the cd. Do not click on the "uninstall" button of the cd software, just close it when it comes up. Right click on "My Computer or Computer" icon and select explore. Right click on the icon for the cd usually it would be a black HP icon and then select explore. Click on "util" folder
then click on "ccc" folder. If you do not have any other hp printer then click on uninstall l4 then Uninstall l3. If you have another HP printer then just click on uninstall l2.
5. Download the software of your printer in the HP website. Install the software.
6. If you still have the problem then the software of HP is having a compatibility issue with your computer

Posted on Aug 20, 2008

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Okay i tried it all many, many, times! I was convinced it was a driver issue so i downloaded the hp basic print and scan driver (link http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-46081-3&lc=en&dlc=en&cc=th&product=1153494&os=2093&lang=en) and installed that, and what do you know no more red X of death! printer installation finished and solution center works fine! (so far!) give it a shot, can't hurt!

Posted on May 05, 2009

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  • 15 Answers

SOURCE: No HP devices detected. HP Solutions Center will close now.


HP PSC, Officejet, and Photosmart All-in-Ones - The Error Message 'No HP Devices Detected' Occurs When Opening HP Solution Center (c00762521) Issue gtabtop.gif When opening HP Solution Center, a message appears that states "No HP Devices Detected ".
Solutiongtabtop.gif

    Solution one: Check connections and status

    1. Check to make sure that the device cables are connected securely at each end.
    2. Make sure the device is turned on and not in an error state. If unsure, turn the unit off and then back on again.
    3. Try to access the device through Solution Center again.
    4. If the device is still not detected, proceed to Solution two.

    Solution two: Check that there is a printer icon in the printer folder

    1. Click Start and then Settings or Control Panel .
    2. Click Printers or Printers and Faxes .
    3. Make sure there is an icon for the printer you are trying to use.
      • If there is no icon and you are connecting via a USB cable, disconnect the cable, and restart the computer. Reinsert the HP software CD and choose Add a device . Connect the unit when prompted by the installer.
      • If there is no icon and it is a wireless connection, run the wireless setup wizard as outlined in the product setup guide, then reinsert the CD and choose Add a device .
      • If there is no icon and it is an Ethernet connection, reinsert the CD and choose Add a device .

    Solution three: Check that the Digital Imaging Monitor is running


      NOTE: If you chose a custom install and did not select HP Digital Imaging Device Functions, the Digital Imaging Monitor will not be installed. Proceed to Solution five.

    1. Press the CTRL , ALT , and Delete keys at the same time to open the Task Manager.
    2. Look to see if HPQTRA08 and HPQSTE08 are running.
    3. If they are not running, restart the computer and then try again.
    4. If they are still not showing in the list, proceed to Solution four.

    Solution four: Check that the HPZPML driver is running

    1. In Windows XP and 2000, click Start , Control Panel , Administrative Services , and then click the Services Icon . Scroll through the list looking for HPZPML to make sure it is set to automatic and that it is running.
    2. In Windows 98/ME, open the Task Manager by pressing CTRL , ALT , and then Delete . The file HPZIPM should be listed.
    3. If the HPZML or HPZIM file are not available, restart the computer. If they still do not show up, proceed to Solution five.

    Solution five: Uninstall and reinstall the software

    1. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
    2. If the software installer does not automatically start, complete the following steps:
      1. Click Start and then Run .
      2. On the Open line, type D:\SETUP , where D is the letter of the CD-ROM drive.
      3. Click OK .
    3. Click Uninstall on the installer screen. If Uninstall is not an option, the software installation was incomplete. Click Install .
    4. Follow the onscreen instructions until the printer software is completely installed.

Causegtabtop.gif There are several reasons this can happen. The device was not connected during the installation of the software, there is no printer icon in the printer folder, the Digital Imaging Monitor is not running, or the HP service PML driver is not running.

Posted on Aug 27, 2008

rakeshpramod
  • 234 Answers

SOURCE: No HP devices detected. HP Solutions Center will close now.

Try a complete uninstall:

Unplug the USB cable from your PC.
[If it is a WinVista Operating System Then in Go to Start> Control Panel> Programs and features delete all the entries you see for HP.( If it promts a restart do not restart now)
Rest all steps wil be same as winXP]

If it is a WindowsXP Operating System then:

Go to Start> Control panel> Add or Remove programs. and delete all the entries you see for HP.( If it promts a restart do not restart now)
Then open my computer> C:drive> Program files> and delete the HP Folder only (not Hewlett Packard)
Then Open C:drive> Program files> Common Files and then delete HP and Hewlett Packard folder.
Then Go to C:Drive> Windows> Temp and empty the temp folder as much as you can.
Then go to Recycle bin and empty recycle bin.
Then Insert the All-In-One CD and cancel the installation process.
Open the content of the CD> and open Util folder> Then CCC> Then click on Uninstall_L4 and follow the on screen process.

After all restart the computer.

And if possible download the software from HP website:

For WinXp:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-49256-2&lc=en&dlc=en&cc=us&lang=en&os=228&product=3192753

Then click on download only and then follow the on screen instruction to install the All-In-One, ONLY PLUG THE USB CABLE WHEN PROMPTED DURING INSTALLATION.

Fo WinVista:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-49256-2&lc=en&dlc=en&cc=us&lang=en&os=2093&product=3192753

Then click on download only and then follow the on screen instruction to install the All-In-One, ONLY PLUG THE USB CABLE WHEN PROMPTED DURING INSTALLATION.

Let me know if any problem.

Good Luck

Posted on Oct 04, 2008

  • 1 Answer

SOURCE: No HP devices detected. HP Solutions Center will close now.

By this time, I may be an expert on this particular problem(that's a joke because anybody having this problem KNOWS that nobody has a solution, even, and especially HP). Sometimes you put so much time into something that it becomes personal(or stupid). But I did resolve this problem and I have done it 3 times(not by choice) so I feel this will work.

First and foremost, for anybody considering HP. Don't. Their hardware seems OK, but the software and support is awful. Don't even waste your time calling them.

Second, this is a painful process. Some that know better about registry updates may have a better solution, but I did it the hard way. So plan on spending a few hours to get through it.

Third, I don't know if this is important or not but buy a registry cleaner program. I used Registry Mechanic from PC tools. I am certainly not touting that product and I found some issues with it, but it's just what I used.
Fourth, this process works. But I'm going to be somewhat vague because I'm so tired of working on this issue that I don't want to take the time to provide exact detail. However, anybody that knows anything about Windows will understand this.


Here is the magical process(I have a HP 7680, but I think it will be the same for all models)
a) Uninstall the #?!!!$! HP software using the Uninstall from Control Panel.
b) Download the latest HP software for your printer from their site.
c) Run the Level 2, Level 3 and Level 4 Uninstall programs in the CCC folder of the software you just downloaded from HP(or, on the HP CD if you cannot download the latest version).
d) Scan your hard drive and delete any and all HP folders, including the "Hewlett Packard" folders. PLEASE NOTE: You probably will not be able to delete some folders because files are in use. You must delete these folders. Either reboot in safe mode to delete them, or shut off all services in msconfig(reboot required).
e) Delete the Twain32 folder in Windows folder
f) Empty the Recycle bin(probably not important, but I was taking no chance)
g) This would now be a good time to run your registry cleaner. This program should remove all registry entries that point to files that don't exist anymore. Registry Mechanic did not do this completely for whatever reason, but this should make the next step
h) backup your registry. The way I did this was "Start", "Run" and type msconfig. Click "Launch System Restore" and "Create a Restore Point". Do this, but be warned that there were a few times I tried to restore to one of these and the Windows process was unsuccesful. Didn't investigate why, but it happened, and more than once.
i) now the time consuming part. You are going to delete at least many hundreds of entries so get comfortable. Open the registry edito(regedit) and start scanning for these values. When you find them, delete the entire key, not just the key value(i.e. delete the folder on the left side of the regedit window). Sometimes you will get access denied. Just right click on the key and click "Permissions". Change the "Everyone" group to have full permission, then delete the key. This doesn't happen often - maybe 10 times? Also, please note that sometimes you will see that where the value was found, it has nothing to do with HP and so I left them alone. I would estimate 99% of what I found, I deleted. Believe me, you'll get good at this and your eyes will quickly identify the fact it's from an HP installation.
During this scan process, you will find reach a point where on the left side of regedit, there are dozens of folders that start with HP, all lined up nicely. Delete ALL of them.
1) Scan for and delete any folder(key) that contains "\hp". This is the hard one. Hundreds of them. (why didn't these get deleted by my registry cleaner program???)
2) Scan for and delete any key that contains "AIO"
3) Scan for and delete any key that contains "hp " (that is hp followed by a space. The search function allows this
4) Scan for and delete any key that contains "digital imaging"
5) Scan for and delete any key that contains "hewl"
j) almost there, and don't mess this part up. Make sure your printer is NOT connected. Reboot.
k) Reinstall using latest version. During installation, choose that you don't want HP software to check for updates and also, check the "custom" installation. When you reach the screen that lets you pick which programs to install, uncheck ALL of them that you can. You only want to install what is required. The rest is JUNK. When you reach the point where it wants to find the printer, do NOT hook the printer up. The software will assume you will hook it up later. Finish the installation and reboot.
l) run the install again. This time the menu will say "Add a device". Go ahead and click on that and hook up your printer(use USB). I did discover on one of my trips through this maze that it found the printer and installed it nicely, BUT, when I started HP Solution Center, it did not display the device. Then I ran Setup again, tried to install it as a network printer(cabled-not wireless). This failed but then, there it was the next time I opened Solution Center!! The process of trying to install network printer fixed something so don't give up once you get this far.
m) Good luck with this. I feel for all the people out there that just can't afford to go buy another printer. Again, I wouldn't touch HP with a mile long stick. The only reason I wouldn't give up is I was PISSED. I actually did this for somebody else, but I work for this person, so felt obligated to solve it. And I have HP printers at home, but, after researching this issue on the Internet and seeing what all of you have written, I will never buy HP again.

Posted on Dec 19, 2008

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HP Solution Center No HP Devices Detected


Try this

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HP DESKJET F2100

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Thanks
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No HP devices detected. HP Solutions Center will close now.


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No hp devices have been detected. hp solution center will close now


hi petenam,

since you posted this 10/17/08, it's probably no longer an issue for you... but jsut in case someone else is runs acorss the same issue and comes by your post, here are a couple links for future refs (from HP's support site) that might be helpful.

hp solution center and product defaults:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00787813&dlc=en&product=441125

no HP devices detected via solution center:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00762521&dlc=en&product=441125

no devices messages running Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01529081&cc=us&lc=en&dlc=en&product=441125

general support issues link for your product:
http://h10025.www1.hp.com/ewfrf/wc/product?product=441125&lc=en&cc=us&dlc=en&lang=en&cc=us

-JW50

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1 Answer

No HP devices detected. HP Solutions Center will close now.


Try a complete uninstall:

Unplug the USB cable from your PC.
[If it is a WinVista Operating System Then in Go to Start> Control Panel> Programs and features delete all the entries you see for HP.( If it promts a restart do not restart now)
Rest all steps wil be same as winXP]

If it is a WindowsXP Operating System then:

Go to Start> Control panel> Add or Remove programs. and delete all the entries you see for HP.( If it promts a restart do not restart now)
Then open my computer> C:drive> Program files> and delete the HP Folder only (not Hewlett Packard)
Then Open C:drive> Program files> Common Files and then delete HP and Hewlett Packard folder.
Then Go to C:Drive> Windows> Temp and empty the temp folder as much as you can.
Then go to Recycle bin and empty recycle bin.
Then Insert the All-In-One CD and cancel the installation process.
Open the content of the CD> and open Util folder> Then CCC> Then click on Uninstall_L4 and follow the on screen process.

After all restart the computer.

And if possible download the software from HP website:

For WinXp:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-49256-2&lc=en&dlc=en&cc=us&lang=en&os=228&product=3192753

Then click on download only and then follow the on screen instruction to install the All-In-One, ONLY PLUG THE USB CABLE WHEN PROMPTED DURING INSTALLATION.

Fo WinVista:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-49256-2&lc=en&dlc=en&cc=us&lang=en&os=2093&product=3192753

Then click on download only and then follow the on screen instruction to install the All-In-One, ONLY PLUG THE USB CABLE WHEN PROMPTED DURING INSTALLATION.

Let me know if any problem.

Good Luck

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1 Answer

No HP devices detected. HP Solutions Center will close now.



HP PSC, Officejet, and Photosmart All-in-Ones - The Error Message 'No HP Devices Detected' Occurs When Opening HP Solution Center (c00762521) Issue gtabtop.gif When opening HP Solution Center, a message appears that states "No HP Devices Detected ".
Solutiongtabtop.gif
    Solution one: Check connections and status

    1. Check to make sure that the device cables are connected securely at each end.
    2. Make sure the device is turned on and not in an error state. If unsure, turn the unit off and then back on again.
    3. Try to access the device through Solution Center again.
    4. If the device is still not detected, proceed to Solution two.

    Solution two: Check that there is a printer icon in the printer folder

    1. Click Start and then Settings or Control Panel .
    2. Click Printers or Printers and Faxes .
    3. Make sure there is an icon for the printer you are trying to use.
      • If there is no icon and you are connecting via a USB cable, disconnect the cable, and restart the computer. Reinsert the HP software CD and choose Add a device . Connect the unit when prompted by the installer.
      • If there is no icon and it is a wireless connection, run the wireless setup wizard as outlined in the product setup guide, then reinsert the CD and choose Add a device .
      • If there is no icon and it is an Ethernet connection, reinsert the CD and choose Add a device .

    Solution three: Check that the Digital Imaging Monitor is running


      NOTE: If you chose a custom install and did not select HP Digital Imaging Device Functions, the Digital Imaging Monitor will not be installed. Proceed to Solution five.

    1. Press the CTRL , ALT , and Delete keys at the same time to open the Task Manager.
    2. Look to see if HPQTRA08 and HPQSTE08 are running.
    3. If they are not running, restart the computer and then try again.
    4. If they are still not showing in the list, proceed to Solution four.

    Solution four: Check that the HPZPML driver is running

    1. In Windows XP and 2000, click Start , Control Panel , Administrative Services , and then click the Services Icon . Scroll through the list looking for HPZPML to make sure it is set to automatic and that it is running.
    2. In Windows 98/ME, open the Task Manager by pressing CTRL , ALT , and then Delete . The file HPZIPM should be listed.
    3. If the HPZML or HPZIM file are not available, restart the computer. If they still do not show up, proceed to Solution five.

    Solution five: Uninstall and reinstall the software

    1. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
    2. If the software installer does not automatically start, complete the following steps:
      1. Click Start and then Run .
      2. On the Open line, type D:\SETUP , where D is the letter of the CD-ROM drive.
      3. Click OK .
    3. Click Uninstall on the installer screen. If Uninstall is not an option, the software installation was incomplete. Click Install .
    4. Follow the onscreen instructions until the printer software is completely installed.

Causegtabtop.gif There are several reasons this can happen. The device was not connected during the installation of the software, there is no printer icon in the printer folder, the Digital Imaging Monitor is not running, or the HP service PML driver is not running.

Aug 18, 2008 | HP Photosmart 3210 All-In-One InkJet...

1 Answer

No HP devices detected. HP Solutions Center will close now.


Unistall the software you have for it now. Go to HP.com and look for Vista drivers for your printer.

May 21, 2008 | HP Photosmart 2710 All-In-One InkJet...

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