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Over time paper dust and toner residue can build up around the drum and paper feeder rollers. Open your printer and remove the toner cartridge and Drum unit. Use a soft brush to clean any residue. Replace toner cartridge and drum unit.
A tiny bit of paper can cause the paper jam light to stay lit.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
The paper detector on the fixing units have a history of going bad. The fixing unit is the hot roller above the drum inside the right door on the top. As the copy comes thru the rollers the paper hits a plastic lever that is spring loaded and located in the middle of the fixing unit. The sensor is all the way to the right side of the fixing assembly. If you move the lever in the middle you'll see a piece of plastic moving on the right, that piece comes out of the sensor and if can't reset the jam, that piece may not be resetting itself back inside the sensor. This is difficult to try to explain.
Do you get a paper jam or is the finsher not showing that is empty? You may have a broken bin or a miss alined bin or you have a lazy sensor flag. The copier should give you a idea where the paper jam is... May need more info. on this one..
There are several things that can cause a paper jam error, even though there is no paper stuck. The most common is that the paper pickup rollers are worn or dirty, and can't grab paper. Even though there is no paper jammed in the machine, it will show the error message. The solution is to clean the roller with alcohol and a lint-free cloth (don't use paper towels). If the roller is very worn, you will need to replace it.