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I have a virus on my opening page.The guy from Best Buy said I would have to delete all the information on my computer and restore it with discs.How do I order these discs over the phone? What is the phone number.

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Sometimes those people at Best Buy continue to disappoint me with the expensive shortcuts they take just to get rid of a virus. I bet you have important documents and you would rather take an easier approach then to have to go through all that trouble to restore the computer to a factory like default.

Look here on how to boot into safe mode on Windows XP:

http://support.microsoft.com/kb/315222

Choose safe mode without networking.

Fire up your virus scanner and do a through scan for the problem in question.

Posted on Aug 20, 2008

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Posted on Jan 02, 2017

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Free online virus removal


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Hotmail has been compromised


Open that strange attachment in your Hotmail email and your computer may be infected with a virus, a nasty piece of software that may corrupt your computer data, delete files or send your personal information to a hacker. Employ a combination of proactive protection measures and post-virus removal techniques to guard your computer against any viruses hiding in your Hotmail Inbox.

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Need recovery disc Compaq Presario SR1500NX


It's easy to get the Restoration Disk/s for an HP computer, Margaret.

May be able to guide you on here with repairing your computer also, and leave the 'GEEKS' at Best Buy to twiddle their thumbs, and make money off of someone else.

On the back of your Compaq Presario SR1500NX Desktop PC, is a white sticker.

Service Tag

You need to write down the Serial Number, to give to the nice representative on the phone, for HP Support.

(ONLY give out to an authorized HP representative. Do NOT post on a world-wide forum such as this)

S/N = Serial Number

In the USA call the toll free phone number - 1-800- 474-6836
24 hours a day, 7 days a week.

The Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the USA?
Use HP Support Worldwide,

http://www8.hp.com/us/en/hp-information/summary/ww-support.html

When you receive the Restoration Disk/s, turn the computer on, put the disk in the optical drive's tray. (CD/DVD Drive)

Drive closed let the disk load.
WHEN asked click on - Repair (Non-Destructive Installation)

This will repair the basic Windows files.

IF, you have a virus, AND cannot get rid of it, you'll have to take the computer back to Day 1, when it came from the factory.

This will be a Full Install. (Destructive Installation)

NOTE*
ALL of your personal information, AND any programs you have installed, will be GONE!

The computer will be back to Day 1 from the factory, and before you put anything on it.

For additional questions please post in a Comment.

Regards,
joecoolvette

(Sound like I'm being harsh with Best Buy, and Geek Squad?
I, and others on FixYa, have repaired OODLES of problems made by these guys! )

May 04, 2012 | HP Compaq Presario SR1500NX (PX786AA) PC...

2 Answers

Infected with virus, how to remove


Thank you for using FixYa

The best way to remove virus from your computer is to restart and load windows in safe mode

Restart PC, press the F8 key and select safe mode

login to the computer and run an anti virus on the computer system

restart and check if it has been resolved


Another option could be a system restore

Start > pograms > accesories > system tools > system restore

restore to a date where the computer was working properly

Hope this information was helpful

Jul 18, 2011 | Dell Dimension 2400 PC Desktop

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MY COMPUTER HAD A VIRUS AND THE GUY DELETE THE INFORMATION AND REINSTALL EVERYTHING AGAIN, BUT I LOST THE DISC FOR INSTALL MY MFC 465MC, CAN YOU HELP ME?


Hi,

PLease check and confirm the model number, (The closest match available is MFC 465CN)

You can download the installation driver and software for Brother MFC 465CN from manufacturer's website by clicking this link

On the page which opens:

  • Select the operating system of your computer (Windows Xp/ Vista..) from the drop-down list
  • Select the Language (English) and click the Search button
  • Download and install the drivers and software from the next page which opens.

Hope this solves your problem. Thanks for using FixYa.

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Emachine EL1300G-02W gets slower & slower, ...it started after burning several discs on it. first thing we noticed, the printer went haywire (spitting out blank or partially printed out pages one after...


Before spending money on recovery disks, I would try the system restore built into the operating system....restore to a date when the system was running correctly. If you dont know how, click start, programs, accessories, system tools, and then system restore. Usually the system can be restored to factory default through this also but I would try the restore to previous date first, because factory default would require reinstalling printer, etc.

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Google search redirects me to another site...how do I fix this?


That's a classic sign of a virus and or spyware.They redirect you to a site they control and try to get you to buy their virus protection.Reboot in "safe mode" and run your virus and spyware software.Make sure it's the deep scan so it clears your Restore files too.Also check your User Accounts for a "new" administrator.The virus will log on as administrator and control your computer so you can't delete the virus files.Let me know if this helps?

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http://www.avast.com/eng/avast-free-home-antivirus-antispyware.html#11

It is free to use and just install and scan.
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1 Answer

Virus on computer


In order to remove really nasty stuff (like Trojans and the like), youhave to run a virus scan BEFORE your operating system loads.

What helped me was Kaspersky's Rescue CD, which is a bootable CD. You can find it here.

A good description how to do it can be found here.

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