Question about Rival 38601 Smart Pot 6-Quart

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I have a Rival smart pot Model # SCVP609H and the lid has a hinge and it has broken and so has the top handle, how do I get a replacement lid?

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  • imclerk Sep 03, 2008

    First the hinge broke than the handle broke. I bought the cooker in March 2008 and the second time I used it the hinge broke. The third time I used it the handle broke. When the hinge broke a small pin in the hinge fell into the food. We were thankful we noticed it before someone broke a tooth on it. We have used it only a few times and I love the concept of the hinged lid and would like a replacement for it. We are not abusive with the pot and believe the lid was defective when we purchased it. This is the first attempt at resolving this issue. I purchased it from Sams Club in Athens Georgia.

  • Anonymous Sep 10, 2008

    I have the same exact problem. Haven't even owned it a full year! Fist the hinge went and then the handle just broke. I love this pot but, can no longer use it and having a hard time finding a replacement. Has only been hand washed and NEVER dropped. So frustrated with it!

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Ordered a replacement lid through rivalproducts.com and received a confirmation email. Logged in 4 days later to check status and ordered showed canceled with no explanation. I have emailed customer service with no response yet.

Posted on Aug 11, 2009

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http://search.hardwarestore.com/?query=Rival++38601+Smart+Pot+6-Quart+replacement+handle
You can get one here.

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