Question about HP Color LaserJet 2600n Printer

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Supply Memory - Error on Black

My HP LJ 2600n printer keeps jamming after it only prints 1/2 and only 1 or 2 colors print. When I pull out the paper, I see a message on my computer screen that says: Supply Memory Error on Black. Unable to Read System Data. Reinstall Supply. If error reappears contact support.

Is there anything I can do before contacting support?? Thank you

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  • DBQRose Sep 03, 2008

    I did have original HP cartridges in it and tried replacing it with the same. I still got the same results.



    I compared my printer with others in the building and realized that the roller inside the door is not moving at all (which also explains the new squeaking noise when it tries to pull up a page).



    Thank you for your help!! rk

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  • 138 Answers

A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

Supply Memory - Error on Black - e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Posted on Sep 03, 2008

  • parkerguy Sep 03, 2008

    Wow that was a tremendous amount of work for a two diamond rating - guess I should have just kept surfing on to the next questions. Didn't even hear anything of unusual noises. That one even pushed my rating down. Sorry I thried to help.

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Follow this method hope it helps you!!

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Second, the paper jams. This can be caused by a worn p/u roller as you mentioned. Sounds like the jam happens first then the error, based on your description.
The black thing you refer to on the door is called the "transfer belt assembly".

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http://shopping.yahoo.com/p:HP%20Color%20LaserJet%202600n%20Laser%20Printer:1991823169:page=details

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