Question about HP PhotoSmart InkJet Printer

2 Answers

HP Photosmart 3200 All-In-One not printing yellow

I have checked the printing preferences and performed a test print page and self test diagnostic page but I can't get my color printer to print the correct colors. A document I have has yellow rows and when printed the color showing up is blue. There is a new yellow ink cartridge and I don't know why the yellow isn't coming out??

Posted by on

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 734 Answers

Step1
If you're setting up the printer or changing the toner or ink cartridge for the first time, double-check the instructions to make sure that you installed the cartridge correctly and, for new printers, that you have removed all the pieces of cardboard or plastic packing material. 
Step
2
Check to see whether paper is feeding from the paper tray. If it's not leaving the tray at all, try feeding a page manually (if that's an option) or using a different paper tray. Sometimes a problem with the tray can be traced to a broken spring or a piece of plastic. 
Step
3
If paper is feeding from the tray but jamming in the printer, examine where the jam is occurring and then inspect the printer carefully to see if you can find what is causing the problem. A piece of paper, for instance, might be blocking the paper path. 
Step
4
If paper is feeding through the printer but coming out blank, check to see whether the printer is out of toner or ink. A defective toner or ink cartridge could be the problem.

Posted on Dec 04, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

RosyDoug - I have a similar problem - was yours ever sorted?

Posted on Feb 23, 2012

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Printer Photosmart 8450. Using HP black cartridge. Received message saying the printer did not recognize the cartridge because it was not HP. Removed it and tried several times to print. Gave up and...


Regarding your HP94 black ink cartridge error problem and inability to print to your HP PS 8450 printer, this type of problem is probably an internal micro-electronic failure inside the HP94 ink cartridge.

To determine which cartridge is causing the issue and/or to confirm an electrical problem with one of the ink cartridges (or possibly both), perform both the Internal Self-Test page along with the Pen Electrical tests (diagnostics) to evaluate the electrical condition of both ink cartridges....

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Print Self-Test Page:
1. Press CANCEL and SAVE simultaneously (SAVE is the left-most button before POWER on/off.)
2. Using left/right arrow keys, navigate to 'pen electrical test'.
3. Select Enter to print test - evaluate nozzle test pattern.

-- If the printer prints the self test page then this demonstrates the printer is generally functional and that the problem is likely with one of the ink cartridges. Please note this is a 'forced' service test...the printer will attempt to print the test page whether the cartridges are good or bad. If the Self-Test page can be successfully printed but regular/normal printing cannot, then one of the ink cartridges is likely internally damaged. Remove and replace suspect cartridge to confirm.

C. Perform Cartridge Diagnostics tests using either C.1 or C.2 procedure below (varies by printer model):

C.1. Tap 41/43 Diagnostics Test:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Special Reports (or System Menu). Select Enter.
3. Navigate to 'print-mech button tap' menu.
4. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 41' (or attempt 'code = 43' if nothing prints using '41') is displayed.
5. Select Ok. Within one minute the Tap 41 (or 43) diagnostic test pattern should be initiated and print. Refer to video to help evaluate test pattern. Refer to 2nd video for guidance on how to read the diagnostic test pattern: http://inkjet411.com/?page_id=1741


NOTE 1: A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. For reference only, refer to the following HP Deskjet video which shows how to read the HP 93-97 ink cartridge diagnostic test print: http://inkjet411.com/?page_id=1741 (see 2nd video)

C.2. Pen Electrical / Error Bypass Procedure:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Reports Menu (or System Menu). Select 'pen electrical test'.
3. Select Level 1, 2, or 3. Enter to print test - evaluate nozzle electrical test print.


NOTE 2: Pen recovery level 1, 2 or 3 clears cartridge errors, unblocking the printer to permit you to print the TEST PAGE with the normal MENU / TOOLS /PRINT TEST PAGE choice to aid in printer evaluation.


NOTE 3: Cartridge Error Bypass Message (Emergency Printing only): The Pen Recovery Level 1 clears cartridge errors and permits you to print the TEST PAGE with the normal MENU / TOOLS / PRINT TEST PAGE choice.


For additional information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (error bypass/printer reset methods, etc.), please visit Inkjet411:
http://www.inkjet411.com

Aug 03, 2013 | HP Photosmart 8450 InkJet Printer

1 Answer

HP C3150 is printing green instead of yellow. How do i get yellow?


You should first check your ink levels to make sure you have enough of all colors. Do this through the printer toolbox on your pc. If the ink levels are fine you should print out a diagnostic page. Follow these steps to print out a test page: 1. Press and hold the cancel button 2.Press the start copy color button. 3. Release both buttons.
If there were problems with the test page run the clean print cartridges utility. This can be found in the printer toolbox in the device services tab.
If that fails as well, you should look at replacing your ink cartridges with new ones.

Apr 22, 2011 | HP Photosmart C3150 Printer

1 Answer

When printing a test diagnostic page I only get black and yellow other colors are blank. Tried cleaning heads still nothing


The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

Oct 27, 2010 | HP Photosmart 3210xi InkJet Printer

1 Answer

Photosmart D7360 - message says "ink cartridge empty. To print in color, install the following cartridges: yellow. To print in black ink only, press o.k." I have replaced the cartridge (yellow) and the...


go to hp support>d 7360 >software and drivers. Download (run) latest diagnostic utility 2010-11-09. run test and print test page (only one sentence). worked for me. Took about one minute.

Sep 10, 2010 | HP Photosmart D7360 All-In-One InkJet...

2 Answers

It is printing the wrong colors. My reds are


Step one: Check the ink cartridges HP doesn't guarantee the quality or reliability of non-HP ink. If the ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.If you have checked the ink cartridges and are still experiencing a problem, proceed to Step two. Step two: Print a test page
  1. Verify that there is plain white paper in the input tray.
  2. Press the OK and Help buttons simultaneously. A two-page Extended Self Test Diagnostic Page prints. Figure 1: Extended Self Test Diagnostic Pagec00728269.gif
  3. In the Print Quality Pattern section on the second page of the test page, look at the color blocks for any lines. Figure 2: Print Quality Patternc00728270.gif
  4. If the colors are still wrong in the Print Quality Pattern color blocks, print a document to determine if the issue has been resolved.
If you have completed all of the steps above and are still experiencing a problem, proceed to Step three. Step three: Check the printer settings
  1. In the software application you are trying to print from, click File and then clickPrint . The Print dialog box opens.
  2. Verify that your printer is selected and then click Preferences . The Printing Preferences dialog box opens.
  3. Click the Printing Shortcuts tab.
  4. The Printing Shortcuts tab lists most printing needs, but you might need to modify some of the options. Options on the Printing Shortcuts tab include:
    • General Everyday Printing
    • Photo Printing Borderless
    • Photo Printing with white borders
    • Two Sided (Duplex) Printing
    • Presentation Printing
    • Fast/Economical Printing
    • Postcard Printing
    • Hagaki Printing
    NOTE: These are general printing shortcuts with pre-selected settings.
  5. To change the settings from those available on the Printing Shortcuts tab, click the Features or Color tab. Options on the Features or Color tab include:
    • Print quality : If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type : If one of the options matches your paper type exactly, choose it rather than Automatic.
    • Paper size : Make sure this matches your paper.
    • Print in Grayscale : Print a document in shades of gray.
    • Orientation : Specify how the document is positioned on the page.
    • Paper Source : Select the tray that you want to use for printing.
    • Two sided printing : Print on both sides of the paper.
    • Color Management : Specify the color space that the printer will use to interpret image data.
    • Pages per Sheet : Specify the number of pages in the document that will be printed on each sheet.
If you have completed all of the steps above and are still experiencing a problem, proceed to Step four.

Nov 07, 2009 | HP Photosmart C6280 Printer

1 Answer

My C5180 won't print. It sounds like it is printing but spits out a blank page


>try the steps on this link
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01449854&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=1153481&lang=en

.also check if there is still ink on it try printing a self test page

Method one: Print the page from the control panel
  1. Load letter, A4, or legal, unused plain white paper into the main tray.
  2. Press the OK and Help buttons at the same time and then release them. The self-test diagnostic page prints.
Method two: Print the page from the computer
  1. Load letter, A4, or legal, unused plain white paper into the main tray.
  2. Open HP Solution Center.
    • Windows Vista: Click the Windows icon (c01364735.gif ), click All Programs , point to HP , and then click HP Solution Center .
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Solution Center .
    • Windows 2000: Click Start , click Programs , point to HP , and then click HP Solution Center .
  3. Click the Settings menu, point to Print Settings , and then click Printer Toolbox .
  4. Click the Services tab, and then click Print test page . The self-test diagnostic page prints.

Oct 02, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

How do I deselect "print a diagnostic


you need to calibrate print head, look up to your manual, or try to place the printed test page in the scanner printed side down and hold scan button, after scan, problem should be solved

Jul 10, 2009 | HP Photosmart C3180 All-In-One InkJet...

3 Answers

HP printer not printing true color all of a sudden.


Altho the cartridge is new, you may have used all of the ink of one color. Pictures take an enormous amount of ink to print and all three primary colors are used to create the hues and colors indicated on the picture. Try a new color cartridge and see if that works.

Mar 22, 2009 | HP Photosmart C3180 All-In-One InkJet...

2 Answers

Number of pages my printer has printed


You need to print a self diagnostic page. On that page will be listed the number of pages printed from trays and accessories.

To print the Self-Test Diagnostic Page
• Control panel: Press Setup, select Print Report, select Self-Test Report, and
then press OK.
• Toolbox (Windows): Click the Services tab, and then click Print Self-test
Diagnostic Page.
• HP Printer Utility (Mac OS): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.

Thanks and please take a moment to rate this as fixya.

Jul 06, 2008 | HP Officejet Pro L7680 All-In-One Printer

Not finding what you are looking for?
HP PhotoSmart InkJet Printer Logo

376 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96738 Answers

k24674

Level 3 Expert

7993 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...