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magenta toner cartridge EEPROM access error, cleaned the connection between the toner cartridge and the machine once cleaned if the issue persists remove the toner cartridge and put back in again if again the error persists replace the toner cartridge with a new one and last resort if the issue is still not fixed then replace the mechanical control board.
maybe it have the ink level chip which can be resetted by removing the cartridge and oning and offing the printer for 5 times within 10 minutes coz it saves data of a cartridge upto 5 use before only.. and 6th time insert it.
You have replaced the toner cartridge but you still have to replace the imaging unit which is the drom that the toner cartridge attaches to.
Toner Cartridge OK, Low, Empty When 15,000
(high-capacity cartridge) or
cartridge) pages are
printed (5% print density).
Imaging Units At/Near end-of-life When 30,000 pages are
printed out or when the
pixel counts are
A fuse in the new
imaging unit will blow
resetting the counter.
Verify color calibration. Clean lenses.
Xerox Part Numbers
Standard Capacity Yellow 016-1975-00
Standard Capacity Magenta 016-1974-00
‘ Standard Capacity Cyan 016-1973-00
Standard Capacity Black 016-1976-00
High Capacity Yellow 016-1979-00
High Capacity Magenta 016-1978-00
High Capacity Cyan 016-1977-00
High Capacity Black 016-1980-00
Hope this helps
When you take the toner cartridge off the imaging unit, is there magenta toner in the open slot of the IU? Assuming that there is nothing wrong with the toner cartridge, you are possibly looking at a bad engine control board.
If you have removed and reinstalled the magenta cartridge several times, it is very likely the cartridge is defective out of the box. If you have another magenta cartridge, put that one in and see if the problem resolves. I'm betting it will. If that second cartridge does work, then return the defective cartridge to where you purchased it - they should replace it without a hassle.
I just got off the phone with KM tech support for the same problem with my 2430dl. Take out the drum and remove the toner cartridges, then look inside the printer. You will see a piece of glass about 6" long. Next to it, on the right side of the printer, there is a little white plastic enclosure that contains three spring-loaded contacts; this is the sensor that reads the chips on the individual cartridges. First, try cleaning the three contacts with a swab/alcohol, as well as the chips on each cartridge. If this doesn't solve the problem, then the problem is likely with the sensor. The part number should be 4139-6306-02, and it runs about $5. This should solve the problem.
EAch cartridge has a small ( about 1/4 inch square) stainless steel color metal tab at the end of the cartridge opposite the refill cap end. The surface of this little tab is visible when the cartridge is "low" on toner and this causes the machine to give the message to change the cartridge. As the cartridge gets older I've noticed that this tab moves to the exposed position more readily, which causes the message to appear. If you google how to reset the position of this tab, then the message will not appear. EVerytime I refill the toner of a cartridge I check to make sure to reset the position of this little metal tab.
It is difficult to describe how to reset the position of the tab. You have to stick a small regular screw driver into the slot below where the metal tab appears and find the lever which can be pushed to reset the position of the tab. You can likely find photos of this procedure on google.
A couple of suggestions. 1. make sure there is not any plastic shipping tabs that need to be removed from the cartridge. 2. try reseating the cartridge. 3. Try replacing that cyan cartridge. It may be defective. Also make sure you use Minolta brand toners!