I have an ecosmart Fisher & Paykel clothes washer.
There are two baskets, one is fixed (as in, doesn't move), and is outside of the inner basket that the clothes go in. The fixed basket detached and now my washer doesn't work. Is this an easy fix, or will I need a repair person to come out and fix it, or should I just scrap the machine? I am right at the two year mark, so I don't know if my warranty will still be good or not...
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Re: fixed basket came loose...
If less than 2 yrs warranty and washer has 2 yr warranty (ck owners manual) call service ..if not remove plugs on front sides of top remove phillip screws lift top outer tub is supported by 4 swing arms one or more is probably loose or broke but can be replaced also have known then to just pop out of position with really bad off balance load
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There is a service summary with error codes under the control panel in a zip lock bag. My pump was being blocked by a bobby pin. removing the basket allowed access to the pump and I was able to clean out the suction. I was amazed by the scum build up under the basket. I will now remove the basket yearly to clean under it.
Hi Jeanette! Welcome to FixYA! When you say "We took it apart" are you talking about removing the inner basket or just the agitator/rinse dispenser? On the Fisher-Paykel washer I have worked on in the past where the customer complains of odors, I will remove the inner basket (Wash tub) and if possible take it outdoors and spray it down with a hose. The outside edges of the basket (the side that you cannot see from the clothes side) sometimes gets a murky buildup on it. Also the underside of the basket can get pretty grungy as well. There are some pockets underneath the tub that can hold scummy buildup and it will all wash off with a garden hose sprayer. Now up here in the Great White North, this is not an option (It's around 15 below zero here) but perhaps where you live it is not as cold. It is really not that difficult to pull the inner tub out of the washer. You pop the white plastic covers off the screws that secure the washer lid to the cabinet, remove the screws and the top of the washer lifts right up. You can un-snap the collar that runs around the top of the tub (no tools required, just pop the tans and pull the ring off to the side, just be careful of the little balance spring in the left-front corner) I usually just leave the spring attached and gently set the collar down the left side between the outer tub and the washer cabinet. Now take pop the rinse dispenser up and out of the center of the agitator and unscrew the plastic wing nut that secures the agitator in place ans pull the agitator out. Now that entire inner basket just lifts right up and out of the machine. It's a little on the heavy side, so you might need a helper. Once you lift it out, now you can not only rinse the basket off, you can also grab a rag and wipe down the outer tub, as it will probably have some deposits on it also. Since it is plastic, they will wipe right off.
This may sound complex but it really isn't. Fisher Paykels are very well designed as far as ease of service. That tun comes out basically with nothing more than a screwdriver.
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pull dispenser up and off lossen large plastic wing nut in bottom of agitator throat lift agitator off if you wish to remove basket pull plugs out front corners of top remove phillips screws lift top up remove agitator as described remove ring on top of basket it just snaps off lift basket straight up