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1 Load the document face up into the Document Tray. 2 Dial the receiving party's fax number. 3 Press [Start/Copy]. The fax begins sending. Note If an error occurs during sending, the fax beeps intermittently for a few seconds and an error message appears on the LCD. If this happens, correct the problem and then press [Stop], then try sending the document again. The fax automatically redials if the receiving party does not answer or if the line is busy.
Error Code 720: Cannot connect to the Pop Server. (Incorrect Pop Server IP Address) Pop Server is down.
Solution: Check the Pop Server IP Address. Contact the network Administrator
Regarding the beeping noises. The DX-800 has multiple settings for beeps, rings and the dialing monitor. If it is the latter, press MONITOR button once, then press the DOWN arrow, until silenced. Some ringer/beep settings are under Fax Parameters, some are in a special SERVICE MODE.
let us know if you can isolate which one and we can help turn it off. At least now you know what the 720 code means.
It sounds top me that the phone line has been put inot the wrong jack on the fax. There are generally two or three jacks to plug your phone line into. Look for the jack that has the letter L or the word "Line"
Any other jack will not allow reception but oddly enough allows transmission( outgoing)
Note: check your equipment for: Fax machine must be connected to an answer machine Receiving a fax automatically: 1 Make sure the Fax Auto Answer light is on. 2 To set the number of telephone rings before the printer automatically receives faxes, Receiving a fax with an answering machine When a telephone ring is detected, the answering machine picks up the call. • If the printer detects a fax, it receives the fax and disconnects the answering machine. • If the printer does not detect a fax, the answering machine receives the call. 2 Set the answering machine to answer incoming calls before the printer does. For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls after five rings. 3 To set the number of telephone rings before the printer automatically receives faxes.
I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.
you can not use the phone simultaneously while sending or receiving a fax. You do not need a separate line. especially if you do not do a lot of faxing. You just can not do both at the same time. You can set your machine to automatically receive faxes when you are not present. The machine will detect the sending tones of the senders fax and automatically receive your fax. You may want to order a users manual from brother to help you set up your fax for your specific needs. Their number is 1-800-284-4357. Another option is you can order the distinctive ring option from your phone company. This will allow you to give out a seperate phone number for your fax while only having one line. The machine can be programed to distinguish the distinctive ring and automatically pick up with out you wondering if it is a fax or phone call. But again you can not talk and fax at the same time.
Good luck and let me know if I can be of further help!