Question about HP Office Equipment & Supplies
Contact the dealer for the alternate cartridge, you probably have a defective cartridge that should be replaced under warranty. The third party cartridges are generally remanufactured, cartridges that have been used once (or more) before, then refilled. The quality varies widely. See here for a study of third party cartridge quality.
Regards,
Bob Headrick, MS MVP Printing/Imaging
Posted on Aug 20, 2008
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Posted on Jan 02, 2017
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