Question about Kenmore TRIO® 77553 Stainless Steel Bottom Freezer French Door Refrigerator

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H2S (Rotten Egg Smell in Cold Water and Ice)

We have new kenmore refrigerator model #795.7755. It was installed in early April, 2008. Within the last couple of weeks we are getting a rotten egg smell and bad taste in the water and ice from the dispenser. We are on a public water supply from wells. It is plumbed to the cold side of the house water system, of course. All of the rest of the cold water in the house does not have the problem. If we draw cold water from the tap and cool it overnight it does not have the problem.

The Sears tech was just here and does not have a solution. Sears technical support says it is the fault of the water and we must put in a treatment system. I am about to take the thing back to the store.

I believe there is something in the filter or refrigerator water system that is causing a chemical reaction with the sulfur in the water, much like an aluminum or magnesium anode rod in an electric water heater. Sears says that is not the problem and has washed their hands of the problem. The tech was unable to tell me if the ice cube water goes through the filter first, so we cannot narrow it down that way. He disconnected the feed line to the refrigerator and the water he drew was fine. There is apparently no way to bypass the filter either.

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  • marant1946 Aug 21, 2008

    Since the last post I have learned the following:
    1. My local dealer contacted several of his sources who all say there is nothing in the filter to cause a reaction. They suggest that there may have been some contamination come through the water system that was trapped in the filter and then caused the reaction. They suggest removing the filter, flushing the system and installing a new filter. It is the best advice and service I have received to date.
    2. I learned it is possible to flush the system (both water and ice) with the filter removed without any leaks. I have done so and it appears the H2S is gone, but will know for sure tomorrow.
    3. Since it is possible to obtain water and ice without the filter cartridge installed one can apparently leave it out if one does not need the filtration. With filters costing over $40 and needing to be replaced 2-4 times a year that is probably what we will do, since our public water system is constantly tested. Will let you all know if it presents any problems.

  • lt117 Apr 20, 2009

    I have the Kenmore TRIO and have the same problem with the water dispenser. I first noticed an iron taste in the water and when I started trying to run a large volume of water through, I noticed a hydrogen sulfide smell. How do you flush the system with the filter removed?



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If you have a braided plastic or braided metal supply line that is your problem. Use a plastic supply line with compression fittings.

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