My landline phone is not working what should i do?
There's always a chance the phone itself is just bad. Like any other device, a phone (even an old-fashion simple rotary dial one) can fail. Try another phone in the jack. Then, if the landline still isn't working, read on.
Where to start depends on what kind of phone service you have, but you want to begin at the source where your service enters your home and verify that you have dialtone there. Then you can determine if the problem is with your service, or is being caused by a bad phone or an inside wiring problem.
If you have conventional phone service from a "regular" phone company with a connection to wires outside, you may have a network interface box. On newer homes this may be outside, usually near the electric meter. Or it may be somewhere inside your home. In the NI, the incoming phone line connects to one side, your inside wiring connects to the other, and a short modular cord plugged into a jack makes the connection between the sides. When you have phone problems (no dialtone, excessive noise, etc.), disconnect the plug and plug a known good corded phone into the jack. If the phone works properly, the trouble is in your home somewhere. If the problem continues on the test phone, it's because something is wrong with the phone company's side, You'll need to contact their repair service.
If you have phone service through a cable company, disconnect the phone plug from the back of your modem and plug the test phone in there. This is where your service starts, and no dialtone there means some problem with the modem or cable service. Again you'll need to call your provider. If you have fiber service (FiOS), the process is the same except you need to make your test at the optical network terminal.
If you find the problem is on your side, start by unplugging all phones and anything else (answering machines, fax machines, etc.) you have connected. Then try your test phone in any convenient jack. If the trouble is gone, one of those devices is at fault. Reconnect them one at a time and check after each one. When the problem comes back you'll know it's because of the device you just connected.
If you have everything unplugged and your test phone still isn't working properly, something has happened in your wiring. A jack or wire may have been damaged. You may find an obvious cause like a jack that's gotten very wet or had something run into it, or a wire that's gotten pinched under a piece of furniture. Or a section of old wiring may have failed. Finding the trouble may involve following the phone wiring from the service entrance, disconnecting sections where it branches off, trying to find the area of the problem. It can be frustrating, but just remind yourself that it used to work, so you know the trouble there somewhere. Eventually you'll find it. Check you phone bill; you may find you have a wire maintenance plan that would cover having your phone company come and fix the trouble. If not, you can call an electrician or phone system installation company if you don't want to deal with the trouble.
Good luck, and thanks for using Fixya!
Jan 08, 2011 |