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Deskjet F380 features a scanner within the upper portion of the device. "Scanning" an item describes the electronic process of converting pictures or text to data, then transferring that data to the computer as an image. Scanning an item into the computer is a simple task with the F380, the only limitation is the size of the item,
follow the steps below
Turn the unit on by pressing the "On" button located at the top control panel. The control panel is located on the left side of the unit. The "On" button will illuminate to indicate that the unit is receiving power.
Load the scanner with the item to be scanned. First, lift the lid of the F380 to the upright position to reveal the scanning surface. Place the item to be scanned face down onto the scanning surface. Position the item so that the edge of the item rests squarely against the front left-hand corner of the scanning surface, then close the unit's lid.
Press the "Scan" button located at the lower left-hand corner of the F350's control panel to start the scan. If necessary, the scanning process can be stopped by pressing the "Cancel" button located just to the left of the "X" on the control panel.
Save the scanned image to the computer when the scan is complete by clicking the "Accept" button on the window that appears on the computer's monitor.
This issue occurs if the scanning files are not installed properly. Once search for the hpqscnvw.exe file and try to scan from there and check for the result. If you are able to scan then download scan diagnostic utility from the hp.com and run it. If the issue persists reinstall the software.
This has happened to me on several occasions with a couple of different HP all-in-one scanner/printer's. The HP driver/program itself may be in a phase where it's attempting to complete a scan, which would prevent you from scanning anything else. You can confirm whether or not this is the problem by restarting your computer and attempting another scan. You'll get an error message saying the scanner is currently in use.
You may want to try to completely remove the installation files for the scanner, and reinstall either from the disk or let windows install it for you via "plug and play". Then update the drivers from hp's website. See if that resolves your problem.