Question about Dell 3100cn Laser Printer

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Dell 3010cn Color Laser Printing Quality

I have had my Dell Color Printer for about a year now and have been very happy with color print quality. Just recently replaced the drum cartridge as it was flashing "replace drum cartridge soon". Since replacing the drum I have noticed a splotchy print quality on the solid color borders when printing. I print a lot of bordered items for party invitations, etc. and this mainly occurs at the end of the page. It is a speckled, blotchy, uneven print quality. I have tried cleaning but that doesn't resolve the problem. Could this be related to a faulty drum unit? It mainly occurs on cyan color, but also noticeable in the magenta as well. Is there anything that I can do to resolve this?

Thanks for any assistance you can provide!
Kim

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  • 4 more comments 
  • khaller1961 Aug 20, 2008

    Yes, it was a brand new drum purchased from Dell.

  • khaller1961 Aug 20, 2008

    Yes, it was a brand new drum purchased from Dell.

  • khaller1961 Aug 20, 2008

    Yes, it was a brand new drum purchased from Dell.

  • khaller1961 Aug 20, 2008

    No, I haven't contacted Dell as I wasn't sure if it was the drum unit. But I will give them a call and see if they can replace it...they are very expensive, so hopefully they will be able to do that!

  • khaller1961 Aug 20, 2008

    Just thought I would update you. I called Dell and they are sending me a replacement drum kit. We did a few diagnostic tests and they determined that it was defective. I appreciate your help with this issue & wanted to let you know the outcome!
    Thanks & have a great day!

    Kim

  • khaller1961 Aug 21, 2008

    I tried to rate you as Helpful immediately after you replied, but I keep getting this PAGE NOT FOUND when I click on anything to rate you. You were very helpful, so I would like to leave you a good rating, but don't know how to get around this error page:



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Yes..it's almost certainly the drum..did you get a new one or was it simply refurbished?




Posted on Aug 20, 2008

  • 1 more comment 
  • Patrique Davenporte Aug 20, 2008

    and what did they say about this condition? did you contact them with this issue?

  • Patrique Davenporte Aug 20, 2008

    good on you...this is not how a new unit is supposed to function..

  • Patrique Davenporte Aug 20, 2008

    then will you rate me at least a helpful?

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