Question about Thomson GE-28115FE1 Cordless Phone

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Phone cord replacement

I need a 2 wire phone cord. Called their (Thompson)customer service they won't sell parts. Told them I had checked Office Max and office Depot, they told me to try Radio Shack which I did--no dice! I am getted frustrated because I have a brand new phone with a faulty cord, and cannot get a new one. My phone is useless with a phone cord to connect it! Can someone give me a suggestion?

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Any standard phone cord should work no problems.

Posted on Aug 20, 2008

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1 Answer

All of the sudden our called ID stopped working on all of our phones, how can I restore the caller ID?

Check with you telephone service provider to ensure you still have the service. Customer service can help you. Caller ID is provided by the phone company.

Apr 30, 2015 | NorStar M7310 Corded Phone


Small business 4 line phones are generally workhorses and are easy to setup and...

Small business 4 line phones are generally workhorses and are easy to setup and use. I recommend them for many clients specifically because they are reliable regular phones.The benefits of these for small business are:
  • Inexpensive – you can buy them at most office supply stores, on line or used at Ebay
  • Ease of setup – basic plug & play. Plug it into the wall and it will work. If you need to get an adaptor it’s at Radio Shack, not special ordered. You don’t need a technician to install them if your office has been wired for the lines.
  • Works on regular dial tone – no need to have extra bandwidth or special adaptors
  • Ease of use – most importantly you don’t want to have to learn or teach someone how to answer the phone. You won’t have to call a technician to make changes to the programming.
I suggest not getting phones with voice mail built in. If the lines are busy your customer will not be able to leave a message. Combine a 4 line phone system in the office with a voice mail to email service outside the office and your customers will be able to reach you or leave a message.
When you are running your business you don’t want to worry about the phone. You want it to ring and have a clear conversation with your customer. If you have trouble hearing them or you get disconnected all the features won’t matter. If your office has only a few people and 2 to 8 phone lines a 4 line phone may be a great option.

For more small business phone tips visit my blog at

on Jul 14, 2010 | Lands Phones

1 Answer

Night service won't ring

Log into the mailbox and check the setting via ADMIN or 8 then press 8 again to set it up.
Make sure your cell # is in there and see that its told to grab the right line, pool or route. If all seems ok but still an issue then you need to call your vendor in to look at system/lines.

Sep 25, 2012 | NorStar T7316E Corded Phone

1 Answer


This is the most complicated part of the Norstar voice mail system and requires a tech or fully trained admin at site.

It is called CCR Custom Called Routing.
You need to record "thank you for calling ABC" under AA/GTG/GTG/1
You then need to build a CCR tree and record the rwst of the greeting under Path 0.
Path 1 , 2 etc is where you do the pointing.
There is too much to mention here that needs to be done.
Norstar System Coordinator guide (for any version) is your friend as well but a 2 hour service call is well worth the headache.

Aug 06, 2012 | Nortel T7316E 2-Line Corded Phone

1 Answer

My cat chewed the wire from my base unit to the electrical socket and I can't find a replacement to fit the base. Where can I buy one?

If the damage is minor, you can cut out the chewed-up part of the cord and splice the remaining parts together. You'll note that the cord is two wires running side-by-side. Separate them for a couple of inches. Strip off a half-inch or so of the insulation from the ends. Twist the bare ends together, from the wall part to the plug, and insulate the connection with electrical tape. Repeat for the other wire. Make sure you keep the polarity correct; one of the wires will have a rib on it or will be marked with a color stripe.

If the cat's made a complete hash of the cord or you don't feel comfortable trying to fix it, Radio Shack sells a good assortment of replacement adapters. You want to find a replacement with the same voltage and current rating as the original and the same size plug to fit the phone base. You might also be able to find a replacement online if you search by your phone's brand and model. Another option is to check thrift stores or resale shops like Goodwill in your area. They often have a lot of these adapters (also called "wall-warts") to pick through, and may have a suitable one. I've been able to find several I've needed at the stores here, and they're usually only a dollar or so.

Of course, the absolute last resort is to replace the phone, but that's no fun.

Radio Shack and big-box home improvement stores like Home Depot sell plastic tubing you can put around wires to gather a bunch of loose ones together and protect against further kitty attack. You might want to invest in some (it's cheap!) to avoid future damage. It's also nice for general neatening of computer or stereo hookups.

Good luck and thanks for using Fixya!

May 15, 2011 | Vtech Lands Phones

1 Answer

I am unable to get a dial tone on the main set or the two handsets. I have punched the Line 1 and Line 1 buttons; I have punched all the buttons...but there's no dial tone and friends have called in and...

My telephone troubleshooting starts with an old corded phone as a test device. First, unplug the base unit and plug in the old phone. Do you get a dial tone? Try a new phone cord and check for a dial tone. If the new cord gives a dial tone, check if the cordless base unit gets a dial tone with that cable. If the cordless phone does not work and the older phone does, then the phone needs service. Do make sure the cordless phone base has power and that the handsets have good batteries (NiMH AAA) that are properly positioned. + up on the right hand side of the handset battery compartment and - up on the left. Do not touch the contacts on the handset or the ends of the batteries.

If you do not have a dial tone with the test phone, find where the phone service comes in. Open the service box and check how it connects. Newer service boxes use RJ-11 jacks (same as inside jacks) so plug your test phone in at that point. If it doesn't have this jack, there is a special connector that your phone company techs will have. Call and ask them to check the line. Do you have a dial tone? If no, call your phone company for service. If yes, then you have an interior wiring problem. Look at any exposed wiring for damage. Check if other phone jacks work. If only the one jack is not working, open up the outlet and look for a wire that has come loose or broken. Depending on the type of outlet, either strip some more of the insulation from the wire (if needed) and resecure it under the screw. For the other type of jack, you use a tool to press the wire into the jack (no need to strip the insulation). If the cover lifts off you can replace a loose wire. If the cover doesn't come off, then you would need to cut off the keystone and replace the entire keystone. (A plastic version of this tool will come with a keystone jack and better versions also sold separately at many hardware stores near where they sell other home wiring accessories.) Then replace the cover for the keystone. In either case, then retry with the test phone.

2 wire RJ-11 are pin 1 to position 3 and pin 2 to position 4. 4 wire adds pin 3 to position 2 and pin 4 to position 5. has a picture with the current standard wire colors for the connections.

Any other problems that occur on both phones indicate a break in the wires in the wall.

Your phone company will service the problem for a fee.

I found the manual as a PDF: .

I hope this helps.

Cindy Wells

Sep 21, 2010 | Panasonic KX-TG1033S Cordless Phone

1 Answer

I am going to be out of the office. is there a way to forward my calls from the office phone to my cell phone?

Sorry to say but your question is incomplete. I could have simply answered yes to you but i want to help you out with this prob. It would have been better if you would have told your service provider wether it is land line or wi-fi. Any ways yes it can be done just ask your customer care they will give you a code through which you can forward your calls to any number and a code to deactivate that service. Depending upon the service provider they charge. This service is not for free service providers take some amount for this service. kindly vote me

Jun 17, 2009 | RCA 25202RE3 Corded Phone

2 Answers

Visys time/date display settings will not stay correct - help please!

I have the same problem. I cannot believe I wasted $70 this stupid phone. No more RCA ever.

Jul 07, 2008 | RCA 25404RE3 Corded Phone

1 Answer

RCA 25404Re3 Speaker Phone

I had the same problem w/non-responsive buttons. I called Thompson and they suggested a hard reset and said the phone must be re-programmed.

Try the following:
1 - d/c the power
2 - d/c the jack
3 - remove the batteries
4 - wait 15 minutes (this is very important)
5 - replace the batteries
6 - reconnect the line cord
7 - reconnect the power cord

It is very important that this be done in the exact order mentioned.

Good luck and hope this works for you!

Feb 28, 2008 | RCA 25404RE3 Corded Phone

1 Answer

Customer Service

address is
16511 Pauling
Foothill Ranch, CA 92610

I called them however, and was told they make the stuff , and when i presented my problem i kept getting transferred to someone that doesn't answer the phone. I have read and heard so many complaints about their products, i am calling the better business bureau. I have left many many many messages and no one returns my call from them. I think they are a cheap rip off company

Oct 27, 2007 | Innovage 1502084 Corded Phone

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