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Before trying anything else make sure you turn up the pressure control knob in the direction of the + sign if it is turned right down you will have steam in the system and the gun will be heard to click open the flow control valve but you will not get any steam because the control screw is set too low just turn it anti-clockwise to increase the flow and your good to go .I hope this helps I have one too and I some times forget to turn up the flow and wonder why for 3 minutes then realise that during storage and manuevering it gets turned down by accident and i turn it up and all is well again.
Hi i've had the same problem Put a phial of Kal stop into 1000 or 1500ml of water into the tank, let it heat up and it should break down the limescale of the solenoid. It's worked for me. Have a good evening;-)
Hi you need to put 5ml of Kal Stop fo Polti machines into 1000/1500ml of water into the tank, The stronger solution is better (1000ml) Let it heat up and this should break down the limescale on the solenoid. I tried this today and it has worked saving ££££'s in repair by Polti.