Question about Canon imageRUNNER C3220 Color Copier

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Unable to set up scan feature.

I work at a UPS Store in rock hill sc, and we are unable to use the scan option on the imagerunner c3220. i have even asked the guy who works for canon to help, but he says he has tried to set it up before, but doesnt know how to do it, so anyway, i know a good bit about computers and i am pretty sure if someone explained it to me, or showed me where i could find an online guide describing how to set it up i think i could do it myself. We are running an xp pc on a dsl connection. thanks for your help!!!

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First question is do you have universal send on the copier. If you have a Send tab on the touch screen you have it, if you only have a scan tab you do not.

With the send tab you can set the device up to scan, create a file and send it to a network destination. With the scan button you have to install the color network scan gear program on your computer.

http://downloads.canon.com/cpr/software/imagerunner/CNSG230.exe

This software is just a twain driver that interfaces with the copier through the network. It does not give you any software to drive the scanner, it only gives you a choice for the copier in your list of scanners. You have to use some other program (i.e. Acrobat standard or MS document imaging) to drive. After you install it open it up, let it discover the machine on the netowrk and close it. The interface only points to the device on the wore, it is not directly used for scanning.

If you have a send button I would recommend for your situation that you scan to a shared folder on your desktop. First you create the shared folder, and make sure you can see it from another PC on the network. If your other PC's can't see it the copier won't either. Create a user on the computer with the shared folder for the copier to use. Set that users password to never expire.
Press the additional functions hard button
Press the touch screen button for address book
Add an address to address book # 1
The type of address will be SMB
Register a name for the address (Scan to PC is fine)
there should be a browse button on the screen, press it
Use the up and down arrow to browse up and down the tree
when you see your network browse from the domain to the PC you are scanning to
When you try to expand the PC you will have to enter in the user and password you created for scanning
point to the shared folder you will use
OK your way back out to the user screens
Have fun scanning


Posted on Aug 22, 2008

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The first question is...... Did anybody Load the software to scan on your computer and or network?? Also, are you able to print to the copier or is it a stand alone copier. If your repair person can not set it up right, ask him to send his "IT" or "Network Person" If you have a network the software needs to be installed on that and you will need your "IT" person to give the password for the network.... It's alot of work and most copier companies charge extra for that funcation you are asking about..

Posted on Aug 22, 2008

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Fax results page


Try turning on fax confirmation in the fax user settings.
As for the scanning problems try downloading the latest scangear driver from canon usa website and load it.
if you require more help please get back to me
thank you

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