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I have a Creative Zen Sleek (20G) andit will not reboot as it comes up with "Hard disk problem" Could you let me know how to get this repaired

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This is a recovery for the zen player
Detach your ZEN 20GB from the PC and ensure that it is turned off.

  1. Connect the power supply to the player (Optional).
  2. Slide the Power switch towards the Power On icon I have a Creative Zen - zen_20gb_reset2.jpg and hold it there while inserting one end of a paper clip into the Reset hole underneath the player. Warning: Take care to insert the paper clip into the Reset hole and NOT the Microphone
  3. The Rescue Mode screen appears when ZEN turns on.
    1. Remove the paper clip and release the power button.
    2. The following options will be displayed:
    1. Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.
  • Posted on Aug 20, 2008


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    I lost my manual & startup disk - HELP! Is

    hello, i have the Creative Zen Sleek Photo User's Guide in PDF format, I uploaded on my 4shared account, you can simply download it here . maybe the creative support centre can help too, try to follow this link (you can download the latest firmware or software)

    Apr 13, 2010 | Creative Labs ZEN SLEEK MP3 Player

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    When my wife turned her Zen Sleek on it asked her to reboot, format or reset firmware. She rebooted. It got to ZEN and froze. after about an hour it gave her the same options. She reformatted. Still...


    Creative Support
    There's support on the Creative site for the Zen Sleek player:,VARSET=CategoryID:213

    Considering the frozen problem
    Creative gives this information when the player freezes, in the knowledgebase solutions:
    1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
      The reset button for your player is located at the bottom of the player, to the right of the dock connector port.
    2. Refer to the article below to access the recovery mode and perform a Clean Up.

      SID 64128: Accessing the Recovery/Rescue Mode of your Player

      1. Clean Up scans a player's hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player's firmware.
      2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.
    Last updated: June 16th, 2009 <<<<<

    How to perform a Clean Up:,/?st=183,e=0000000000715959190,k=4557,sxi=12,varset=ws:,case=64128
    Player has to be in Clean Up mode.
    This is the link SID 64128, viewing knowledgebase solutions.

    Performing a format or reload of the firmware , after Clean Up:,/?st=374,e=0000000000715962234,k=4557,sxi=12,varset=ws:,case=63033
    Player has to be in format or reload firmware mode.
    This is the link SID 63033 viewing knowledgebase solutions.

    Manual for the Zen Sleek:

    Just post a comment, when needing more help.

    Nov 25, 2009 | Creative Labs ZEN SLEEK MP3 Player

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    My creative software for Zen Sleek Photo won't load on Vista

    Vista by default will support the Zen Sleek Photo as an MTP device, which means that Windows Media Player will recognize it as well as Explorer.

    You can use WMP to sync music to it, and Explorer to drag/drop photos to it.

    Apr 01, 2009 | Creative Labs ZEN SLEEK MP3 Player

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    What will I do if my CREATIVE ZEN 20G MP3 Player overhang?

    Possibly not a very techical solution, but there's a tiny hole on the base, on the right. get a paperclip or something, push it into the hole and it'll turn off. charge it, possibly might need to be left for a day, then turn it back on. it will need to reload the library, but should work fine after then (this has worked for me several times, once after dropping it down a cliff...)

    Mar 16, 2009 | Creative Labs ZEN SLEEK MP3 Player

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    My Creative Zen Sleek Photo freezes at the stage when the screen says "Zen Sleek Photo" and will not respond, reseting the player does not help, and I have tried to update my firmware, but it...

    I had the same problem. Mine would go to the Sleek Photo Screen and then the Creative screen. After that it would freeze and do nothing. I tried to reset, reboot, all that. I downloaded the newest firmware, but my pc wouldn't recognize the player. I went in to the control panel and hit add/remove programs. I removed my WMP 11 and the WMP runtime (I heard these can mask the player). Sure enough, I rebooted the pc and it recognized my player. I was then able to launch the firmware update and now my player is working like a charm.

    Jul 29, 2008 | Audio Players & Recorders

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    Creative Zen Sleek NO SOFTWARE

    May 14, 2008 | Creative Labs ZEN SLEEK MP3 Player

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    Creative zen sleek photo not recognized by win xp

    I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

    1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.

    2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.


    1. Plug your Sleek to your computer.
    2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
    3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
    4. Unplug your Sleek and wait a few seconds.
    5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

    Mar 01, 2008 | Creative Labs ZEN SLEEK MP3 Player

    2 Answers


    "Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

    Feb 22, 2008 | Creative Labs ZEN SLEEK MP3 Player

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    Zen sleek frozen after trying to delete songs

    Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

    Dec 16, 2006 | Creative Labs ZEN SLEEK MP3 Player

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