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This problem is common on Gaggias. Sometimes if you wait 30 minutes or more, the machine will complete the cycle and go back to normal
functions. Just wait to allow time for the rinse cycle to complete, when machine is stuck it can take over 30 mins. You
can do this by continuing to fill up the water resovoir four or five
times to see if the machine completes the rinse cycle on its own.
If that doesn't work contact Gaggia, US number is 888-389-4123, for contact number in your area consult your user manual.
Gaggias may give you some trouble of this kind from time to time, but they are good Italian brand coffeemakers, and the coffee is usually really great.
Try going into the menu and selecting rinsing. Push the enter button and use the up down arrows to chose "off". Push the enter button again to make this your selection, then the escape button. That should take it out of rinse mode.
You can go through the menu and set the machine back to factory setting by pressing the menu button and using the up or down arrows(first 2 coffee buttons) until display reads Factory Settings, then press the menu/Ok button display will read No, use up or down arrow to select Yes then press Ok. You can also turn off the rinse cycle using the menu.
John, The duration of the rinsing cycle is equal to the amount of water you have in the water tank. I don't believe they tell you this anywhere in the manual! I own a Titanium SS and it rinsed and rinsed and rinsed the first time I performed it! I figured out it will just keep going until the water tank sensor tells the machine it is out of water which is equal to saying to it: "Thanks for using all the water i wanted you to use to rinse, now you're finished." Hope this helps, Tony.
Try first to continue filling up the water resovoir (UP TO FOUR times) to see if the machine completes the rinse cycle on its own.
If that doesn't work contact Gaggia Customer Service in the US at 888-389-4123. Sally there was VERY helpful and should be able to resolve your problem.