My egg poacher stopped working after about 18 months. I carefully took it apart while unplugged from the wall. I gently jiggled and slid the wires going to and from the egg cooker and the pc board they were plugged into. I did not force the wires (that can break them). Sometimes oxidation can occur on metal connections, so the jiggling may have made a better connection.
As a precaution, I also roughened the toaster slide button copper connections. Bare copper corrodes easily, so I thought this was a good idea to do while I had it apart. I doubt it was the problem, though, since the toaster part still worked.
Then I verified it was working again and put it all back together.
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On small baord near the poacher, viewing the bottom of board with plug at 6:00, the relay on the left may not be working. It may be getting 24 volts energization, but not operating. Cannot find part on i-net, less than 600 quantity.
The same thing happened to me today and I've been searching the internet for other complaints. It happened exactly as you said, I heard a buzzing noise and went to see what it was and it was the toaster- smoke started to come out from the top. Please report your experience to the CPSC! http://www.cpsc.gov/index.html This thing needs to be recalled!
Pans, if they are in stock, can be ordered, but they will peel just like the first one. I refuse to pay $5 plus shipping for a faulty product. If the pan is that replaceable, it should be available retail in the stores. I finally just scrubbed what I could of the peeling coating off and (surprise!!!) the pan does not stick any more than it did with the coating. It doesn't look as nice, but save your money - just keep using the pan. I love the toaster, but the company has a great money maker in this faulty item and that dissapoints me that they settle for such mediocrity. At minimum, the company could make the pans more readily available for those who are concerned about the aethetic appearance of the poacher pan or develop a nice looking pan without the apparently useless coating. I use a nonstick spray and the egg comes right out.
My egg cooker stopped working, so I took the unit apart. To answer your question, I did not see a fuse inside. One way to tell if it is a power problem to the mother board is to observe whether the LEDs light up or not after pressing the switches. If the LEDs don't light, there could be something wrong with either a power component or a power connection.
In my case, the toaster worked fine. Usually these problems are caused by loose connections. Sometimes it is not obvious where the loose connection is. All I did was loosen and re-connect the wires to the egg cooker and also to the board they came from. I also shined up the toast slide button copper connections with a nail file. This was just a precaution, since the toast slide button had to be working (i.e. it still toasted, just didn't cook an egg).
So far, it seems to be working, but time will tell. If the problem was due to something other than a loose connection, it will happen again.
$5.00 plus shipping or somewhere around $10. How much is a new toaster? I just scrubbed the remaining coating off my replacement pan that also peeled and it works fine. $10 is too much money for something that will peel just like the original. Too bad they won't make them available in stores that sell the toasters and at least save the consumer shipping.