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yes your provider must support this feature. if you are not on contract then it will definately not be available. if you are on contract then give your provider a call and ask them to activate the features you want.
#1 Insert your ( memory card , flash disk , cellphone , .... ) into your computer. #2 Open up 'My Computer'. You should see it under the list of available drives. #3 Check its contents first to make sure that you have the right drive. #4 In 'My Computer', right-click on the drive and choose 'Format'. #5 Leave all the options as they are and click on 'Start'. This is a non-reversible process so make sure this is what you truly wanted to do in the first place. #6 Once the process is completed, take the memory card out and insert it into your Digital Camera or any other device. Try to browse to it to make sure it works fine now.
Do you have dropped the cell sometime. You may need to open the case to see for any loosing connection. Sometime, for a long usage, some connection with the main board has been misaligned or relocated cause loosing contact. The only way to know what happens you need to open the housing. If you need instruction, please view the link below:
I hope this gives you some hints