Question about Nortel i2050

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I2050 for agents are getting hanged

I have a problem concerning softphone i2050 :
After ACD agent login then after a few minute it suddenly log out. It is indicated that the softphone kind a hang and need to be restarted. This condition often happens and makes agents get annoyed causing ineffective work.

I have checked the pbx log and it's noted : "Soft reset : rudp retry exhausted, code : 2".

Are there any experts find the same problem and have solved, I am looking forward to read the review. Thanks for your attention.

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  • 8 Answers

SOURCE: I am running Windows 7

I would prefer for you to call or chat so I can walk you through this because while the 2050 is not recommended for Windows 7 we can adjust it to work. You can reach me at: http://www.liveperson.com/nortel-guy
Thanks

Posted on Aug 07, 2011

  • 8 Answers

SOURCE: hello i have a problem

PLease try to reinstall the software. I hope this helps. If not please connect with me at: http://www.liveperson.com/nortel-guy/ for service and support. Thank you!

Posted on Aug 13, 2011

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