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Cell phones don't speak. They have a speaker that creates sound waves based upon electric signals sent to the coil which are a response to a conversation being sent from a mobile tower to your mobile phone's antenna.
There is no little man in the phone speaking to you! :)
if you have a friend who speaks Spanish he/she can have a look at your settings . You do not say if the phone is Android. If it is Open Google Play and download Drippler , that is an Android only app, the answer to any problems with any Android device can be found there
Oh boy that's a real problem. I guess the menu is there but you don't understand it because it's in Spanish.
I don't know this particular phone but thinking logically, there are four things I would consider.
1) Find someone who can speak Spanish, there are lot of people who can.
2) Find someone who has the same phone that is in English and copy the key presses.
3) Use Google language tools to help you interpret the Spanish menu
4) Take you phone to a dealer