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Hold in the play button for 10 seconds to reset. If that fails:
iPod shuffle Software Update and Restore
Apple periodically updates iPod shuffle software to improve performance or add
features. It is recommended that you update your iPod shuffle to use the latest
You can choose either to update or to restore the iPod shuffle software.
• If you choose to update, the software is updated, but your settings and songs are not
• If you choose to restore, all songs and data are erased from your iPod shuffle. All
iPod shuffle settings are restored to their original state.
To update or restore iPod shuffle with the latest software:
1 Go to www.apple.com/support/ipod and download the latest iPod Update. The update
has the latest software for all models of iPod.
2 Double-click the software install file and follow the onscreen instructions to install the
iPod shuffle Update.
3 Connect iPod shuffle to your computer and open iTunes. The iPod Updater application
If you’re using a Windows PC and the iPod Updater application doesn’t open
automatically, you can find the updater by choosing Start > All Programs > iPod.
4 Follow the onscreen instructions to update or restore iPod shuffle software.
If you use the iPod Updater application and it doesn’t see that iPod shuffle is
connected to your computer, turn iPod shuffle off and turn it on again.
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criss - yeah, this player does not play songs without earphones
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have a problem with iPod shuffle. Try
these steps one at a time until the problem is resolved. If one of the following doesn’t
help, read on for solutions to specific problems.
â Reset iPod shuffle by turning it off, waiting five seconds, and then turning it back on
â Retry with a different USB port if you cannot see iPod shuffle in iTunes.
â Restart your computer, and make sure you have the latest software updates
â Reinstall iTunes software from the latest version on the web.
â Restore iPod shuffle. See “Updating and Restoring iPod shuffle Software” on
Try a different USB port first. Here are some other suggestions: Connect iPod shuffle to a high-power USB port on your computer. iPod shuffle may need to be recharged. â Make sure you have installed the latest iTunes software from www.apple.com/ipod/start. â Try connecting to a different USB port on your computer. Make sure iPod shuffle is firmly seated in the dock. Make sure the USB connector is oriented correctly. It can be inserted only one way. â iPod shuffle might need to be reset. Turn iPod shuffle off, wait five seconds, and then turn it back on again. â If there is no status light (or the status light is dimmed) and iPod shuffle doesn’t appear in iTunes or the Finder, the battery may be completely discharged. Let iPod shuffle charge for several minutes to see if it comes back to life. â Make sure you have the required computer and software. See “If you want to doublecheck the system requirements” on page 25. â Try restarting your computer. â If none of the previous suggestions solves the problem, you might need to restore iPod software. See “Updating and Restoring iPod shuffle Software” on page 26. â If restoring iPod shuffle doesn’t solve the problem, iPod shuffle may need to be repaired. You can arrange for service on the iPod shuffle Service & Support website at www.apple.com/support/ipodshuffle/service.
that you have an active Internet connection as new versions of iTunes
and iPod Software may need to be downloaded to your computer.
Download and install the latest version of iTunes if you do not already have it installed.
Open iTunes, and then connect iPod shuffle to your computer.
After a few moments, it will appear in the Source pane in iTunes.
Select your iPod shuffle in the Source pane and you will see information about it appear in the Settings tab of the main iTunes windows
The Version section tells you whether iPod shuffle is up to date or needs a newer version of the software.
the Restore button. You will be prompted with one or more restore
options that may prompt iTunes to automatically download of the latest
iPod Software. The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
progress bar will appear on the computer screen indicating that the
first stage of the restore process has started. When this stage is
completed, iTunes will present a message instructing you to leave iPod
shuffle connected to computer to complete restore process.
the stage 2 of the restore process, a green LED will flash once on iPod
shuffle, then amber and green LEDs will flash briefly, and finally the
amber LED will begin to flash continuously. It is critical that the iPod shuffle remains connected to the computer during this stage.
stage 2 of the restore process is complete, the iPod Setup Assistant
window will appear asking you to name your iPod and choose your syncing
preferences similar to when you connected your iPod for the first time.
heya. i had the same problem with mine,after installing factory software.I deleted the sotfware and just connecteted the mp3 player without software to the pc. Pc then founded as new hardware and gave me a choice of sync to Windows Media Player or Winamp,i chose Winamp and there it went no problems with uploading music.but i can't figure out how to delete music.Hope that works for you.
1. Reset the ipod using the utility 2. Run itunes application to create profile : after you have reset the Ipod just start itunes and it will ask you to provide a profile name, just provide any name and select okay.
I had the same issue, got it sorted using the windows utility.