Question about Brother MFC-9420CN All-In-One Laser Printer
My printer makes a HORRIBLE noise when i turn it on (this started about a month ago) and the color copies all have horizontal lines in them. a tech is suppose to call me tomorrow to troubleshoot and the word OPC belt was mentioned. fyi- i got the printer in march '07. what is the OPC belt, should it be having problems already? oh, and i am not getting any error messages at all. it just makes the noise until it's done warming up and then every time i make a copy. the noise changed a little yesterday when i turned it on the let the phone person hear the noise. it sounds like its going to stop working any moment.....
We had a similar problem, OPC belt was used up before its allegded quoted life - but talking to brother technical department who were quite helpful. They say the OPC images if for every image produced if you do colour then it uses five images per print. I argued this was a bit misleading on their blurb. Which they did admit to, offered me a discount for buying off them direct only by cheque though. It was best price by about £8. Ours is only a year old so now has cost another £210 for opc belt. Noise now it makes we have been advised it is fuser unit - another large expense for a small business. But has anyone got a specific manual for proper maintenance - must be an engineers copy available - as the user manual says nothing very interesting at all. ps Brother sales /technical guys did admit to me that part of the reasons for this models discontinued was the high cost of replacement parts /toner and the fact it does not print if any of the toners run out - not even if you reset to mono. Bad design, overstated advertising information. As it is a discontinued model, shop around for part as some suppliers need to clear down stocks, good deals to be had. regards, Lee
Posted on Oct 18, 2008
We have two of these printers, they seem tohave a problem with the opc belt drifting to one side, insist they swap it before its out a warranty, the next problem you will have is the fuser unit which will start to make a noise and jam prints, again this has happened with both my printers, they are both destined for the scrap heap at 18 months old as brother want nearly as much for the fuser as they do for the printer
Posted on Sep 03, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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