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It's in German but google does a reasonable translation. After receiving a "UNABLE TO CLEAN" message, I've just cleaned the pads on my MFC-425CN (washed in cold water) and re-set the purge counter - all working fine now.
If your printer is like the 420CN Model, do not forget to disconnect the printer for resetting purposes and connect it again and it may clean properly and run fine. Good luck! hopes it work. It did for me. My printer is working fine and I like it. It does the work.
You can clean the outside of the printer and the paper handling mechanisms with a mild cleaning solution and a lint free cloth. To clean the insdie of the printer, use a HEPA vacuem and follow the manuels recommendations.