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Ps3 starts up and quickly freezes at the Sony insignia part. Shut it off and restart and it freezes at the same spot.

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  • ramasso Aug 20, 2008

    I do not have a disk in. If there is dust or something where the disk goes would the lens be reading that?

  • ramasso Aug 20, 2008

    Hi,

    Now the PS3 will not start at all. It was starting and freezing at the Sony Entertainment screen. Now the TV just goes to a blank dark screen. I have never connected to the internet. Played games only. Can't connect to the internet now if I wanted to download updates (I don't think). Lack of updates wouldn't cause the current problem, would it? Played games the other day fine. Shut it off and then restarted yesterday with problems.

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Dear sir/madam,

Have u tried cleaning the disks for it? This can be done yourself, or take it to Game/Gamestation to use the disk cleaner (takes out scratches)
mine froze once or twice while playing oblivion, but after a quick disk clean, it has been working perfectly.

If you have warranty phone up sony, they should change it, as they are usually backed with a 3 year guarantee.

Thanks
good luck


Posted on Aug 20, 2008

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Many people have freezing problems because their date/time settings are not correct. Try setting those up right. Reason is, is ps3 automatically tries to check for updates. If the time is wrong, it’ll freeze your system.

Posted on Aug 20, 2008

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This can be a firmware problem, so if your PS3 is not using the latest firmware update it to the latest one and hopefully that will fix this problem.

Good luck........

Posted on Aug 20, 2008

  • Mark Gil
    Mark Gil Aug 20, 2008

    If the PS3 wont even load there's no way that you can update it, better call Sony if its still under warranty and have it replace with them...

    Good luck..........


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Ensure that you are not starting PS with disk inside, if disk is scratched or bad, or PS lens is dirty you can get same problem when you start PS with disk inside.

Posted on Aug 20, 2008

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  • Ginko
    Ginko Aug 20, 2008

    If your PS3 keeps freezing even with no disk inside, try unplugging power cable for 5 or ten minutes, and restart it.
    If it is still freezing contact Sony at the number printed on your user manual, they usually offer a replacement.
    If guaranty is expired they will ask you to pay an additional fee, usually much less than RRP for a new PS3.
    Put Sony Contact in google to find out Sony support number in your region.


  • Ginko
    Ginko Aug 20, 2008

    Dirty lens affect the PS only when a disk is inside, your problem is on booting, I don' think it is related to dirty lens.
    I suggest unplugging PS to reset it, if it does not work best thing to do is calling Sony and see if they can replace it. There are several factory faults issues on PS3, often they offer free replacements.
    If you tell us your location we can give you Sony phone number.


  • Ginko
    Ginko Aug 20, 2008

    Before doing an update (if you manage to start PS) contact Sony and listen to what they say.To contact Sony put Sony on google and get contact phone number.
    Here you find Sony USA http://esupport.sony.com/US/perl/contact..." target="_blank" rel="nofollow" >Contact page.

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