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Hi, several things i would be asking
Do you get an error code?
Is the error on the PC or Printer?
Can you print?
How is the Printer connected USB or Wireless
the first is the error code will determine where the fault lies.. if in the 5000 range.. its a hardware problem and would need to be repaired by a service center or repairer.
if you get the printer error.. check the cable or wireless connections
if the PC error it could relate to software you are using to scan too, even if you acquire the correct twain driver (select source).. some are not compatible.. try the scan function in your Canon Utilities IJ Scan Utility. Scan it there first and save it as a PDF or image file.
if you can print its not a connection problem if you cannot print try another USB/printer cable Or make sure your device is setup for wireless run the installation software again and complete the wireless procedures in setup. I hope this helps.. or post me the error code and i can give you a definite answer.. Cheers!
instead of scanning using the button on the machine try it from the computer. Brother normally gives the control center program, you can find it in all programs in the brother folder. you should be able to scan from here. if not there is probably a connection problem from the printer to the computer
Instead of pressing the start button to print, you need to press the small ON/OFF button. The start button works to copy/scan. But to print, you will need to turn the printer on first. Once the printer is on, the computer should recognize it fine and allow you to print from your applications.
I reinstalled the printer software and reconnected the wireless connection and it now works well. I read somewhere that registry cleaner software may remove HP files that are required so this time after the registry cleaner scan, I unchecked any HP entry or printer entry and the scanner is still working, however, only from the pc to the printer, I still cannot scan using the buttons on the printer.
How is it connected? Via usb? Have you tried powering the printer and pc off and back on? Try to print something, go into your print que and make sure that there are no errors. If using usb, try another port if you have one. Also check your ink levels. HP AIO wont work with low ink levels.
You need to install the HP Scan software on each and every PC the MFP should scan to. In this software, you can create targets for the "Scan To" button. But: This is only useful when scanning with the ADF, because when scanning from the flatbed, you'd need for every page to hit the "Scan To"-button, press "Scan", wait for about a minute or two until the MFP has found the appropriate PC, and wait for the scan. So network scanning is unfortunately very limited with this machine.
For the system to work
completely; you need the print driver, scan driver and smarthru4.
Once you install the scan driver (available on Samsung website); the issue will go away.
Also, another trick; instead of using the smart thru - which is kind of
awkward, download Picasa 3 and if you have installed the scan driver
correctly, you can use Picasa to import the scans by controlling the
printer. It also allws for some other tweaks that are not so easy to
get to in Smart Thru.
In addition to Picasa you can use several other graphic applications to scan the image.
reload your driver that came with the printer,be sure to go to properties and select shared.Although the print and scan functions use the same network cable they have diferent IP addresses and the driver software assighs the IP for scan funtion.