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Hi, I have a GE counter top microwave (JES1651). It is just over two years old. It has worked flawlessly until two days age when my wife put in her tea cup to reheat it and shut the door. When the timer rang the door wouldn't open. It works fine electrically, all functions work. I thought she may have locked the parental conrol lock accidentally, but that didn't happen. I checked that. Any thoughts on the seemingly locked/jammed door? Thanks, Scott

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What usually breaks is the door open lever.

On a counter top model, the outer cover will need to be removed to diagnose and repair this. On an over-the-range model, only the control panel needs to be removed.

Please unplug the oven first.

If you or someone you know wants to look into this, we have critical safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa.

Once it is apart, you'll be able to see how the door open button would press against the door open lever, which would then lift up against the door latch heads (hook-like projections on the door) and the door should open.

You can find helpful exploded view diagrams here and order parts for less by entering the part number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 21, 2008

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