Question about Dell 924 All-in-One InkJet Printer

1 Answer

CLEAR THE CARRIER

DIRECTIONS SHOW CLEAR CARRIER JAM

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  • 4 more comments 
  • mario_melind Aug 20, 2008

    Clear carrier jam on printer

  • sueseebemail Aug 23, 2008

    "clear carrier jam" but no jam and menu will not reset to other functions. have removed cartridges, turned off and unplugged, but same message.

  • peasedeborah Aug 24, 2008

    How do I clear the carrier jam on my 924 Dell all in one printer?

  • Anonymous Oct 26, 2008

    my printer was working fine one day,the next day turned on and paper jam came on printer screen ,looked but no paper,the changed to carrier jam.have unplugged from outlet and computer,turned upside down,shaken,but dothing works,also on computer it says printer busy.

    Help!!!!!!!!

  • kb9964 Jan 20, 2009

    clear the carrier jam

  • cdj3 Jan 22, 2009

    yes i have a problem. its say printer 924 clear the carrier jam i tried and cant do it. i use wd40 to clean it out. it wont printout the aliement pageit goes a little bit then it stops and says clear jam carrier out how do i do that??????????

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1 Answer

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  • 69 Answers

There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
CLEAR THE CARRIER - 564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 06, 2008

1 Suggested Answer

Roop1980
  • 228 Answers

SOURCE: the ink carrier has a clear carrier jam message...

If the printer carrier is slamming into the side of the printer, please try the following:

  1. Disconnect the power supply from the back of the printer.
  2. Open the front cover of the printer where the cartridges are located.
  3. Look for two black bands that span from left to right (they should have one serrated side and one smooth side). Just above the black bands there is a transparent strip; this strip is called the Encoder strip.
  4. Flick this strip lightly with your finger to make sure that it is running smoothly from left to right. You may need to do this two or three times. CAUTION: Do not pull the strip!
  5. Close the front cover of the printer and reconnect the power supply.
  6. If the problem persists, then its a hardware issue and you should contact Lexmark for replacement of the printer.

Posted on Apr 10, 2009

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The ink carrier has a clear carrier jam message...


If the printer carrier is slamming into the side of the printer, please try the following:
  1. Disconnect the power supply from the back of the printer.
  2. Open the front cover of the printer where the cartridges are located.
  3. Look for two black bands that span from left to right (they should have one serrated side and one smooth side). Just above the black bands there is a transparent strip; this strip is called the Encoder strip.
  4. Flick this strip lightly with your finger to make sure that it is running smoothly from left to right. You may need to do this two or three times. CAUTION: Do not pull the strip!
  5. Close the front cover of the printer and reconnect the power supply.
  6. If the problem persists, then its a hardware issue and you should contact Lexmark for replacement of the printer.

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Carrier jam


From what you are saying you are getting 'clear carrier jam' because of a misalignment. The jam error message is a generic message that applies to a multitude of things. The carrier while is in right, might not be sitting right. A piece of plastic that holds the carrier might be broken or the printhead might be messed up. Anything that causes it to not sit the way it wants will cause that error message.

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hi,
Follow the wizard on the following website , to help you to pinpoint the problem
http://tinyurl.com/3nh59x


Thanks
Proton

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Try and manually move the carrier. If it is stuck, dont forcefully move the carrier.

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Carrier jam on dell 924 printer??


I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.

Hope this helps

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