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There should be 2 or more springs that balance the drum.
Also there will be shock absorbers under the drum.
the springs needs to be fixed back (check they are not broken).
Also the dampers need to be checked to ensure they are working.
There are two or three springs that hold the drum upright and level. They are attached to the motor and the drum base or sides. You have a broken spring. From being overloaded or turning during a last spin cycle it was out of balance and broke a spring. The machine will have to be taken apart to expose the springs. They are about 4-6" long. If the mounts are Ok replace all springs.
I had a Fridadaire model and had the same problem. It could be 3 things. 1- the weight came loose that balances the drum. 2- the bracket that is attached to the drum could have cracked. 3. the bearings to the drum have worn out. All of these problems involve taking the washer completely apart. This is big process, but if you have time and patience it worth it.
Is this model belt driven?
To start ensure that machine is well balanced, and that the load is well distributed inside the drum.
If the problem is not balancing, then the most common is a broken drum bearing spider or a bad drum bearing. A symptom of drum bearing problems is the drum having excessive play when you spin by hand. Also struts and springs must be checked.
Check the Vibration damper rods to be sure that... 1. They are there and mount is solid. 2. If they are broken in 1/2. 3. The plastic knuckle mounts are not missing/broken. 4. There is oil in the shock absorber/spring section of the rods.
Also - there are suspension springs on the bottom of the tub that could be broken and/or missing.
Replace/repair as necessary.
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Try lifting the inner drum to check if there is any movement between the inner and outer drums, also turn the drum and listen for any grinding or scraping sound from the rear of the drum. Its possible that your bearings have gone out & need to be replaced. The job is far from easy.